"Following an audit by Leon Juranic of Defense Code Ltd., hide.me are now certified completely log-free. Even free users are no longer subject to data transfer logs. What’s more, hide.me has recently begun publishing a transparency report of requests by authorities for information on users of their service; as they say on their website, their standard response to such requests is to state that, as they keep no logs, they are unable to provide any such information." Jan 8, 2015 BestVPN.com
A mix of features and price make a good VPN, but plenty of bad VPNs masquerade as good ones. Look for articles written by trustworthy sources that discuss the merits of each service based on its features, versus simple rundowns and user testimonials, which are almost always polluted by a combination of fanatical users and corporate bootstrapping in attempt to get their names out to potential customers.
Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
NordVPN’s customer service is also quite good. They offer 24/7 live chat support directly through their website and many support guides and tutorials. Right now NordVPN is extending the 75% discount price exclusively for three-year plans. All subscriptions come with a 30 day money-back guarantee, allowing you to try the service risk free. [Learn more >]
The best all-around VPN for streaming is ExpressVPN because it works with a wide range of streaming services, has excellent performance, and offers the best lineup of apps for all types of streaming devices – from Android TV boxes to tablets, computers, and phones. With ExpressVPN’s 24/7 live chat support, they can help you get everything setup correctly.
It’s also fast with impressive 830+ server locations, which makes it an excellent choice for P2P file-sharing, online gaming, and HD streaming. There are no annoying bandwidth caps here, and you can connect to Netflix US, BBC iPlayer, or France’s Canal+ if you wish – there’s a server for every need. The double encryption will understandably slow things down.
Price: Free TorVPN users are limited to 1GB/mo downloaded before they’re cut off, and Premium accounts start at 5 EUR/mo ($7mo) for 5GB/mo and go up to 30 EUR/mo ($38/mo) for 100GB. Keep in mind they have a no-refunds policy, and that even though you ride the Tor network, they’re a separate entity from the Tor Project. You can read more about their pricing and plans here.
Of course, there are more than just phones and computers in a home. Game systems, tablets, and smart home devices such as light bulbs and fridges all need to connect to the internet. Many of these things can't run VPN software on their own, nor can they be configured to connect to a VPN through their individual settings. In these cases, you may be better off configuring your router to connect with the VPN of your choice. By adding VPN protection to your router, you secure the traffic of every gadget connected to that router. And the router—and everything protected by it—uses just one of your licenses. Nearly all of the companies we have reviewed offer software for most consumer routers and even routers with preinstalled VPN software, making it even easier to add this level of protection.
An impressive and fast VPN service, Buffered VPN offers total online security and world-class customer support. The service boasts of providing access to content from any country in the world. This is achieved through the service’s server locations in 45 countries. It supports Windows, Linux and Mac platforms, but can also be set up on Android and iOS. The service offers excellent latencies and fast upload speeds, very good for browsing.
We tested NordVPN and found that it works well with Netflix and other streaming services that block most other VPNs. It is compatible with all devices, does not retain logs, and offers a 30-day money-back guarantee (it's real, we checked). With a price so low, it's no wonder NordVPN is the most popular VPN out there, used by technology experts all around the world.
We also like how easy it is to connect, and how clear and accessible the settings are, on all platforms when using the IVPN app. (ChromeOS has an option to use a less-secure VPN protocol with most providers, including IVPN. But TorGuard, our budget pick, supports the more secure OpenVPN on Chromebooks and tablets.) If you do want to tweak some settings, IVPN has easy-to-understand checkboxes for most options. For example, the kill switch (labeled “firewall”) has an easy on/off toggle. Anytime it’s on and the app is open, all traffic in and out of your computer will cut off if you forget to connect to the service or the secure connection drops for some reason.
TorGuard’s signup and payment process is also fine but not stellar. Compared with that of IVPN, the checkout process is clunky, and using a credit or debit card requires entering more personal information than with our top pick. The easiest option for anonymous payments is a prepaid debit card bought locally. Otherwise, like most providers, TorGuard accepts a variety of cryptocurrencies, PayPal, and foreign payments through Paymentwall. That last service also allows you to submit payment through gift cards from other major retailers. We don’t think this method is worth the hassle for most people, but if you have some money on a fast-food gift card you don’t want, turning it into a VPN service is a nice option.
ProtonVPN has the unique distinction of placing no data restrictions on free users. You can browse as much as you want, as long as you want. You will be limited to just one device on the service at a time and can only choose between three server locations, but the unlimited data makes up for all that. It doesn't hurt that ProtonVPN, from the same people that brought you super-secure ProtonMail email, is very concerned about security and customer privacy. For all that, ProtonVPN is our Editors' Choice for free VPN.
These folks have been around since 2010, and don't log anything. They provide a generous five connections, a connection kill switch feature, and some good online documentation and security guidance. Our one disappointment is that their refund policy is 7-days instead of 30, but you can certainly get a feel for their excellent performance in the space of a week.