When we test VPNs, we generally start with the Windows client. This is often the most complete review, covering several different platforms as well as the service's features and pricing in depth. That's purely out of necessity, since most of our readers use Windows (although this writer is currently using a MacBook Air). We currently use a Lenovo ThinkPad T460s laptop running the latest version of Windows 10. We periodically upgrade to a newer machine, in order to simulate what most users experience.
You get your standard secure VPN account, encrypted Wi-Fi, P2P, IPv6 leak protection, a VPN kill switch, and a whole lot more. Private Internet Access VPN sure as hell isn't a sexy app you want to open all the time (so just set it to automatically open when you log in), but what it lacks in aesthetics it makes up for with a long list of features. It also has a solid backbone, claiming over 3,100 servers in 28 countries worldwide.
A VPN encrypts all of the Internet traffic between your computer and the VPN server, preventing anyone on your local network, or connection points along the way, from monitoring or modifying your traffic. Beyond the VPN server (in other words, on the rest of the way to whatever Internet server you’re connecting to), your traffic mixes with traffic from other people on the VPN and the rest of the Internet. Ideally, that makes your traffic traceable only to the VPN server, not to your home, office, or computer. You can read a more detailed explanation in our post about what a VPN is and when using one makes sense.
Speed-wise, when connected to VPNHub’s UK and Netherlands endpoints, our FTP and HTTP downloads came in at around 10MB/s (80Mbit/s). Connecting to U.S. endpoints gave us 4.8MB/s (38.4Mbit/s) via FTP and 4.2MB/s (33.6Mbit/s) via HTTP. While that’s good enough for everyday browsing and streaming, your results may vary – we connected to U.S Netflix no problem, but, as with many VPNs on this list, BBC iPlayer promptly showed us the door.
Yet Mullvad is worth a look because it's extremely private. It asks nothing about you when you sign up. Instead, it assigns you a random number that will be your combined username and password. You don't have to provide an email address, and you can pay by mailing cash to the company's headquarters in Sweden. (Mullvad also takes credit cards, PayPal, bitcoin and wire transfers, and offers 30-day money-back guarantees for those.) Unexpectedly, it was pretty versatile at streaming Netflix from overseas — it didn't always get through, but in no country we tried was it always blocked.
Beyond the CNET directory, it's always good practice to search "the Google" for a company or product name and read the user reviews. If you see a huge number of old complaints or new complaints suddenly start showing up, it might be that there's been a change of management or policies. When I'm looking for a service, I always base my decision partially on professional reviews and partially based on the tone of user reviews.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Price-wise, Norton WiFi Privacy is pretty generous, too. A one-year subscription (for one device only), costs just £19.99 for the first year, and a 5-connection account costs £29.99 per year. However, the price jumps up after the first year, to £39.99 for 1 device and £59.99 for 5 devices. That’s still better than some, mind, but you may want to disable auto renewal, just in case.
With double, 2048-bit SSL encryption, it’s easy to see that NordVPN values your privacy. But the company has also worked hard to build up its server network to include more than 5,200 server locations in 62 countries around the world. The service also comes with a variety of security tools for encrypted chat and proxy extensions, and you can use up to six devices simultaneously, which is higher than many companies are willing to go.
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We considered native apps for Windows, Mac, and Android to be mandatory because they’re easier to use than open-source or third-party VPN apps like Tunnelblick; that in turn makes it easier to stay secure. For more-advanced users, adding VPN connections to Wi-Fi routers can help secure all connections on a home network without having to manage devices individually.
CyberGhost has more than 1100 Servers worldwide in 50 countries, making it easy for users to find a fast and secure connection. It does not collect any user data and all traffic information are protected by 128-encryption. Speed is fairly fast, allowing users to stream content, download files and do online shopping. The service comes in three plans, a one-month plan, a six-month plan or an annual package.
Like most VPN services, the program will prevent websites from viewing your personal IP address, thus preventing others from identifying you or your geographic location. From offshore email to unlimited server switching between over 3,000 servers across the globe, TorGuard offers some pretty impressive scaling. Skilled geeks and professionals alike should take a look at the service, along with the discount bundles that come packaged with hardware.
Due to licensing restrictions, iOS developers previously couldn’t implement OpenVPN connections directly inside their applications. Since that changed in mid-2018, a few providers, including IVPN and PrivateInternetAccess, have added native OpenVPN support to their apps. This makes a secure connection on any Apple device much easier than the old method that required a clunky third-party application and complicated connection profiles. Though we haven’t done performance tests on any updated iOS apps yet, our limited use of the updated IVPN app worked without any problems. Going forward, we wouldn’t consider a VPN provider that doesn’t include native OpenVPN support on iOS.
VPN services, while tremendously helpful, are not foolproof. There's no magic bullet (or magic armor) when it comes to security. A determined adversary can almost always breach your defenses in one way or another. Using a VPN can't help if you unwisely download ransomware on a visit to the Dark Web, or if you are tricked into giving up your data to a phishing attack.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
A remote-access VPN uses public infrastructure like the internet to provide remote users secure access to their network. This is particularly important for organizations and their corporate networks. It's crucial when employees connect to a public hotspot and use the internet for sending work-related emails. A VPN client, on the user's computer or mobile device connects to a VPN gateway on the company's network. This gateway will typically require the device to authenticate its identity. It will then create a network link back to the device that allows it to reach internal network resources such as file servers, printers and intranets, as if it were on the same local network.