Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
When purchasing VPN service from a provider, consider whether you will need customer service. Read reviews and look at what kind of support the VPN host will provide for customers. Some hosts may only offer phone support while others may also offer chat or email support. It’s important to find a service which offers customer support that you are most comfortable using. You can also search for reviews within a search engine (such as Google) in order to better evaluate the quality of customer support.
This is when the VPN uses a gateway device to connect to the entire network in one location to a network in another location. The majority of site-to-site VPNs that connect over the internet use IPsec. Rather than using the public internet, it is also normal to use career multiprotocol label switching (MPLS) clouds as the main transport for site-to-site VPNs.
While it hides your IP address, a VPN is not a true anonymization service. For that, you'll want to access the Tor network, which will almost certainly slow down your connection. While a VPN tunnels your web traffic to a VPN server, Tor bounces around your traffic through several volunteer nodes making it much, much harder to track. Using Tor also grants access to hidden Dark Web sites, which a VPN simply cannot do. That said, some services, such as NordVPN, offer Tor access on specific servers.
Free VPN Providers are more likely to log your activities and serve contextual ads while you’re connected. They’re also more likely to use your usage habits to tailor future ads to you, have fewer exit locations, and weak commitments to privacy. They may offer great features, but if logging and privacy are important to you, you may want to avoid them. However, if you just need quick, painless security while traveling on a budget, they’re a great option.
When you browse the web while connected to a VPN, your computer contacts the website through the encrypted VPN connection. The VPN forwards the request for you and forwards the response from the website back through the secure connection. If you’re using a USA-based VPN to access Netflix, Netflix will see your connection as coming from within the USA.
Subscription VPN Providers usually take your privacy a bit more seriously, since you’re paying for the service. It’s unusual for them to show ads, although whether they do logging or store data about your usage varies from company to company. They usually offer free trials so you can give the service a shot first, but remember: just because you’re paying for a service doesn’t mean you shouldn’t do your homework.
For example, when your computer is connected to a VPN, the computer acts as if it's also on the same network as the VPN. All of your online traffic is transferred over a secure connection to the VPN. The computer will then behave as if it's on that network, allowing you to securely gain access to local network resources. Regardless of your location, you'll be given permission to use the internet as if you were present at the VPN's location. This can be extremely beneficial for individuals using a public Wi-Fi.
This is important to understand. Consumer VPN services protect your transmission from your location to their location, not from your location all the way to the destination application you're using. If you think about it, this makes sense: A consumer VPN service is operated by a completely different company than, for example, Facebook or your bank.
Here's the problem with the internet: It's inherently insecure. When the internet was first designed, the priority was to be able to send packets (chunks of data) as reliably as possible. Networking across the country and the world was relatively new, and nodes often went down. Most of the internet's core protocols (methods of communicating) were designed to route around failure, rather than secure data.
Before anything else, understand that if you want to use a VPN you should be paying for it. Free VPNs are either selling your browsing data in aggregated form to researchers and marketers, or giving you a paltry amount of data transfer every month. Either way, a basic rule of thumb is that a free VPN will not protect your privacy in any meaningful way.
VPN services are entirely legal and legitimate in most countries. It's completely legal to mask your IP address and encrypt your internet traffic. There is nothing about using a VPN that's illegal and VPN services themselves do not and cannot do anything illegal. The only thing that's illegal is if you were to break the law while using a VPN - for instance if you were to infringe on someone's copyright. But that's the action of infringement that's illegal, not the use of the VPN.
Thankfully, there's a workaround for this problem. Instead of using the VPN app from the company from which you've purchased a subscription, you can download the standalone OpenVPN app. Open it, and you can enter your subscription information from the VPN company you've decided to work with. The OpenVPN app will then connect to the VPN company's servers using our preferred protocol.
ProtonVPN has the unique distinction of placing no data restrictions on free users. You can browse as much as you want, as long as you want. You will be limited to just one device on the service at a time and can only choose between three server locations, but the unlimited data makes up for all that. It doesn't hurt that ProtonVPN, from the same people that brought you super-secure ProtonMail email, is very concerned about security and customer privacy. For all that, ProtonVPN is our Editors' Choice for free VPN.
Trust and transparency issues are the foremost concerns in choosing a great VPN, and if a service doesn’t have enough locations to be useful to you, all the security features won’t make a difference. But after those concerns have been satisfied, we recommend that most people use connections based on the OpenVPN protocol, because of security flaws and disadvantages in the PPTP and L2TP/IPsec protocols. (Experienced users may consider IKEv2, but because it has its own debated pros and cons, we ruled it out.) Though AES 128-bit encryption is fine for most purposes, we prefer services that default to the more-secure 256-bit encryption and still offer good performance.
We've knocked CyberGhost down a peg from last year's standings because the service's network performance wasn't as great this time around in our tests. Yet it has a feature-loaded, user-friendly interface, with convenient buttons in the Windows client software for streaming media, torrenting files, protecting your Wi-Fi transmissions and evading censorship. (The Mac desktop software has fewer features.)
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VPNs initially are corporate networks ensuring safely encrypted connections between the company server and the employees. These systems give colleagues who are in different departments the possibility of collaborating without physical contact. VPNs are helpful and assist in office maintenance by allowing their employees to work from anywhere in the world or remotely in the comfort of their homes. The application and use of VPN technologies were started by the Chinese who were after getting the around the restrictions of the great firewall.
Cost: To pay for NordVPN on a monthly basis will cost you $11.95/month. However, you can get it cheaper at $6.99/month if you buy 12 months at once for $83.88 or for $3.99/month when you purchase a 2 year plan for $95.75. Nord is also running a special that allows you to purchase 3 years of service for $2.99/month when you pay the full $107.55 upfront every three years. There's a 30-day money back guarantee and a free 7-day trial option.
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Since December 2017, when the FCC decided to burn Net Neutrality to the ground, more and more people have become obsessed with online privacy (or lack thereof). Your internet provider can choose to slow down your internet if they want, and they could also go after sites like Netflix and demand money for offering high viewing speeds. And keeping your illegal stream or questionable search history private? Forget about it.
The more locations a VPN provider houses servers, the more flexible it is when you want to choose a server in a less-congested part of the world or geoshift your location. And the more servers it has at each location, the less likely they are to be slow when lots of people are using the service at the same time. Of course, limited bandwidth in and out of an area may still cause connections to lag at peak times even on the most robust networks.
Almost all VPN services now offer a dedicated macOS client. These are sometimes not quite as fully featured as their Windows siblings, but are often all but identical. In general, what makes a great VPN for your Macbook or Mac Mini is exactly the same as what makes a good VPN for any other system. Please check out our Best VPNs for Mac for our top macOS recommendations.
If you’re on a heavily managed Internet connection, be it government censored or just college Wi-Fi, standard VPN connections may be blocked or throttled due to deep packet inspection, a way for providers to analyze what type of traffic is passing over a network even when they can’t see the actual contents. IVPN’s desktop apps include a checkbox for Obfsproxy, which disguises your traffic as more ho-hum data to get it past those types of blocks—like kids stacked in a trenchcoat to pass as an adult, but more convincing. Our budget pick, TorGuard, and competitor ExpressVPN use different methods to disguise traffic, but we couldn’t find documentation on equivalent features from our other top performers.
Also worth consideration is Windscribe. For your money you’ll get fast speeds, streamlined access to popular streaming services via dedicated endpoints, an unlimited number of simultaneous connections, and the ability to share your encrypted connection (if your wireless router supports this). Kaspersky Secure Connection proved to be a little faster than Windscribe and its subscription rates are a little more generous, too.
Chosen as one of Mashable's top three for staying anonymous online, NordVPN is a choice backed by much of Reddit. It's made for fast streaming and torrenting, P2P and non P2P options, and is one VPN that can actually bypass the American Netflix block anywhere in the world. Plus, a single NordVPN login can be used on up to six devices simultaneously, so sharing the perks and splitting the price is a major bonus for savvier internet users. Reddit user ambillop writes:
There are many choices when it comes to VPN providers. There are some Virtual Private Network providers who offer free service and there are some which charge for VPN service. We have found that the paid VPN providers such as VyprVPN are preffered to the free service providers. Paid VPN providers offer robust gateways, proven security, free software, and unmatched speed. Compare VPN Providers using the data our friends over at VPN.com have compiled to find the right VPN for you.
“Hide.me has proven to be a very good option in the VPN market. During our review we've been impressed by its speed and many functionalities. Hide.me is a VPN provider highly concerned about its customers' privacy and security. The no-logs policy is a big plus for this VPN. Even though performances are great and functionalities are many, we still find the price to be high compared to the competition.” Dec 28, 2017 anonymster.com
If VPN connections get blocked by your network because of strict network management or government censorship, TorGuard offers a “stealth” connection to avoid deep packet inspection. Specifically, TorGuard uses Stunnel (a clever portmanteau of SSL and tunnel) to add an extra layer of encryption and make your traffic look like normal, secure Web traffic. If you’re having connection issues, you can enable Stunnel with a checkbox on the main application window, but only if you select TCP from the protocol list. (Otherwise, the box is unclickable, with no explanation as to why.)
Perfect Privacy is a 100% no logs and enforces no limits of any kind – unlimited devices and unlimited bandwidth. Their network is composed entirely of dedicated, bare-metal servers that offer fast speeds, high security, and lots of bandwidth (see real-time server bandwidth here). Like ExpressVPN, Perfect Privacy has also passed real-world tests that verified their no logging claims when one of their servers was seized in Rotterdam (customer data remained safe).
When you're accessing the internet via Wi-Fi, do you worry about the safety of your data—and about who else might be spying on that data as it passes over the air, or even stealing it? If not, you're sadly in the high-risk majority. You really ought to be using a virtual private network, or VPN. In fact, however, when PCMag ran a survey on VPN usage, we found that a surprising 71 percent of our 1,000 respondents had never even used a VPN. Even among those who support net neutrality—who you might think would be better informed on security and privacy issues—55 percent had never used a VPN.
Cost: This VPN service comes in three plans: Basic, Pro, and Premier, any of which can be purchased on a six month, one year, two-year, or three-year basis. The premier plan is $5.83 /month if you pay all 36 months up front, the professional plan is $4.44/month if you buy all three years at once, and the basic plan is $3.06/month for three years. Basic also lets you pay monthly, for $5.99/month.
Avast SecureLine VPN offers good overall performance and steady connections, and it was the best of the limited-feature services we tested in 2017. But at $80 per year for software installation on five devices, it's more expensive than any full-fledged VPN service that doesn't limit installations. A single Mac or PC license is $60, while iOS or Android licenses are $20 each.
This was technically #8 in the ranking, but after we saw it mentioned positively so many times in Reddit discussions, we decided to bump it up. Private Internet Access VPN, otherwise known as PIA, attempts to give off reliability vibes with its home page (children on bikes was an interesting choice), which some might feel conned by. However, we've gathered that Redditors believe that this wasn't a farce, and that it's actually a super trustworthy option. It was Mashable's top choice too, due to the fact that it comes with a ton of user-friendly features and doesn't kill your device to install. However, it's not the most aesthetically pleasing interface of the bunch, and some users mention that they had to switch VPNs simply because of that. But if you don't care about the looks so much as server reliability, variety of features, and speed, it's a good choice. Reddit user KaiForceOne writes:
Their best plan is 1-year subscription plan: $6.99 ($83.88). While their monthly price of $11.95 is at the high end of the spectrum (and they did lose a few points for that), their yearly price of $83.88 is lower than most our contenders. And yes, they also have a full 30-day refund policy. NordVPN also offers a dedicated IP option, for those looking for a different level of VPN connection. They do offer $2.99/month (75% discount) for a 3-year plan .