IPVanish’s endpoints in the Netherlands fared well, too, with us consistently getting speeds of between 8.5MB/s (68Mbit/s) and 9.5MB/s (76Mbit/s). UK speeds however fell way short of expectations – we recorded a relatively feeble 3.2MB/s (25.6Mbit/s) via FTP and 3MB/s (24Mbit/s) via HTTP. We were also unable to connect to BBC iPlayer this time around as well.
Ideally, every VPN service provider would subject itself to independent audits to verify that it logs and operates as it claims. Right now, audits aren’t common practice in the VPN industry, though there’s a push to change that. Joseph Jerome, policy counsel at the Center for Democracy & Technology, told us about that group’s efforts to bring transparency to the VPN industry: “We would like to see security audits released publicly so security researchers can review them and attest to their veracity, as well as learn from the issues being identified.” The few companies we found that currently performed these types of audits had other dismissal-worthy failings, despite their valiant efforts toward transparency. And while such reports may increase your confidence when you’re shopping, there’s no guarantee that an audit makes a VPN service trustworthy: In other industries, conflicts of interest have led auditors and rating agencies (PDF) to miss or ignore major problems.
Our results were similar in other parts of the world, with IVPN ranking near the top regardless of the test, day, or time. The exception was in Asia, where its Hong Kong servers didn’t perform well. At the time of our initial tests in spring of 2018, IVPN didn’t offer any other servers in Asia aside from Hong Kong. Since then, the company has added locations in Singapore and Tokyo, but we haven’t run a new series of standardized tests with either location.
If you're using a service to route all your internet traffic through its servers, you have to be able to trust the provider. Established security companies, such as F-Secure, may have only recently come to the VPN market. It's easier to trust companies that have been around a little longer, simply because their reputation is likely to be known. But companies and products can change quickly. Today's slow VPN service that won't let you cancel your subscription could be tomorrow's poster child for excellence.
Transport Layer Security (SSL/TLS) can tunnel an entire network's traffic (as it does in the OpenVPN project and SoftEther VPN project) or secure an individual connection. A number of vendors provide remote-access VPN capabilities through SSL. An SSL VPN can connect from locations where IPsec runs into trouble with Network Address Translation and firewall rules.
Hotspot Shield depends on a custom VPN protocol that's not been publicly analyzed by independent experts. We don't know how private or secure it really is. The company has been accused of spying on users (it denies the allegations), and complaints abound online about Hotspot Shield software installing on PCs without users' permission. All this, and the company's U.S. location, may scare away customers who want to protect their privacy.
HotSpot Shield is a product that has had some ups and downs in terms of our editorial coverage. Back in 2016, they picked up some very positive coverage based on founder David Gorodyansky comments about protecting user privacy. Then, in 2017, a privacy group accused the company of spying on user traffic, an accusation the company flatly denies. Finally, just this year, ZDNet uncovered a flaw in the company's software that exposed users. Fortunately, that was fixed immediately.