We're not cryptography experts, so we can't verify all of the encryption claims providers make. Instead, we focus on the features provided. Bonus features like ad blocking, firewalls, and kill switches that disconnect you from the web if your VPN connection drops, go a long way toward keeping you safe. We also prefer providers that support OpenVPN, since it's a standard that's known for its speed and reliability. It's also, as the name implies, open source, meaning it benefits from many developers' eyes looking for potential problems.
Hi Nathan, We do not censor feedback, and if that is your experience then it is your experience. I'm sorry that you seem to have had so many problems. All I can say is that for me it was just a matter of installing the software, entering my account details, choosing a server location, and hitting start. I have experienced the odd hiccup in the past, but as far as could I see all issues have now been resolved. I tested using Windows 10 (plus Android and both Mac clients). If you are finding everything too hard, then why not just take advantage of the 30-day money back guarantee and try something else?
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With a presence in 148 locations across 94 countries, you also won’t need to worry about international travel. Furthermore, the more than 2,000 servers are all well placed throughout common travel destinations and urban centers. Any package will land you unlimited bandwidth and speed, a guaranteed 99.9 percent uptime, and 24-hour customer service. With so many guaranteed features, it’s no wonder this vendor is considered among the best — although note that ExpressVPN only supports up to three simultaneous connections, which is the least of the services on our list.
Using Wi-Fi on the Windows laptops, we timed how long it took to connect to websites, measured latency times (how long it took a server to respond), and recorded upload and download speeds with Ookla's Speedtest meter, both with and without the VPN activated. We also timed how long it took to download a large video file, both with and without VPN activation.
We haven’t tested every single VPN product on the market because there are hundreds of them. What we did was establish affiliate relationships with a number of what we think are leading VPN services on the market for private use. We then analysed those products by performing a series of objective tests, assessed our subjective personal user experience, and reported our findings to help you make an informed decision to choose the right VPN service for you. Of course, there are other VPN products out there and you should feel free to shop around outside this site. However, on this site, all testing and findings were performed by a qualified member of our staff with a minimum of a university bachelor degree in computer science and over 10 years of experience in software development. Some of the VPN software used for testing was given free for testing purposes. Most were actually purchased. We think you will struggle to find another website out there which actually downloads and tests the different VPN software using a qualified professional.
To verify that each service effectively hid our true IP address, we looked at a geolocation tool, DNS leaks, and IPv6 leaks. When connected to each service’s UK servers, we noted whether we could watch videos on BBC iPlayer, and using US servers we noted whether we could stream Netflix. We also visited the sites of Target, Yelp, Cloudflare, and Akamai to check whether our VPN IP addresses prevented us from accessing common sites that sometimes blacklist suspicious IP addresses.
A recent FTC complaint alleges Hotspot Shield has been hijacking HTTP requests for e-commerce sites and directing users to affiliate sites instead. If true, that would be an unforgivable abuse of users’ trust. Hotspot Shield is already known for the shady practice of inserting tracking cookies and advertisements into users browsers whenever they use the service, which clearly defeats the purpose of using a VPN. Hotspot Shield is primarily a free service but also has a premium tier. We suggesting keeping your distance from both.
When a VPN connection drops, you might just lose your connection. But because the internet is very good at routing around failures, what is more likely to happen is your computer will reconnect to the internet application, simply bypassing the VPN service. That means that -- on failure -- your local IP address may "leak out" and be logged by the internet application, and your data may be open to local Wi-Fi hackers at your hotel or wherever you're doing your computing.
Though PIA doesn’t list its leadership on its website, that information isn’t hard to find. The founder, Andrew Lee, has been interviewed by Ars Technica; the CEO, Ted Kim, is also on the record; and privacy activist and Pirate Party founder Rick Falkvinge is listed as Head of Privacy on the company’s blog. PIA can also point to court records showing that when approached by law enforcement for detailed records, the company had nothing to provide. PIA boasts a huge network of servers and locations around the world, and though the PIA app isn’t as polished as those of some competitors, it is easy to use. Like our top pick, IVPN, its iOS app also added OpenVPN support in mid-2018. But in our speed tests, PIA was just okay, not great. When we averaged and ranked all of our speed tests, PIA came in fifth, behind our top picks as well as OVPN and ExpressVPN.
Many VPN services also provide their own DNS resolution system. Think of DNS as a phone book that turns a text-based URL like "pcmag.com" into a numeric IP address that computers can understand. Savvy snoops can monitor DNS requests and track your movements online. Greedy attackers can also use DNS poisoning to direct you to bogus phishing pages designed to steal your data. When you use a VPN's DNS system, it's another layer of protection.
We haven’t tested every single VPN product on the market because there are hundreds of them. What we did was establish affiliate relationships with a number of what we think are leading VPN services on the market for private use. We then analysed those products by performing a series of objective tests, assessed our subjective personal user experience, and reported our findings to help you make an informed decision to choose the right VPN service for you. Of course, there are other VPN products out there and you should feel free to shop around outside this site. However, on this site, all testing and findings were performed by a qualified member of our staff with a minimum of a university bachelor degree in computer science and over 10 years of experience in software development. Some of the VPN software used for testing was given free for testing purposes. Most were actually purchased. We think you will struggle to find another website out there which actually downloads and tests the different VPN software using a qualified professional.
These folks have been around since 2010, and don't log anything. They provide a generous five connections, a connection kill switch feature, and some good online documentation and security guidance. Our one disappointment is that their refund policy is 7-days instead of 30, but you can certainly get a feel for their excellent performance in the space of a week.
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