Since we first recommended IVPN in the spring of 2018, the company has added automatic server selection to its desktop applications, bringing it in line with other top-performing VPN apps. Alternatively, when you click on the location at the bottom of the app, you’ll see a list of all of the global IVPN server locations, color coded by speed. At the top of the list is an option to connect to the fastest one, and once selected, the app remembers your preference through future disconnects and reboots. You can also use IVPN’s multihop servers to route your traffic through two VPN servers—a feature unique to IVPN among the services we tested—though we don’t think this step is necessary for most people, given the slower speeds you’ll likely experience.
In late November 2018, the Australian Parliament passed the Copyright Amendment to the Copyright Act. This amendment forces ISPs to block proxy and mirror sites—duplicates of censored torrent sites that show up after the original site is blocked—without the need for multiple court orders. Second, the new law will force search engines like Google to remove or demote links to infringing sites, as well as their proxies and mirrors.
ExpressVPN attempts to build trust in other ways, even without a public face. Court records from 2017 demonstrate that when Turkish authorities seized ExpressVPN servers in the country looking for information, they found nothing of value, as promised by ExpressVPN’s no-logging policy. ExpressVPN also highlights initiatives such as open-source leak-testing tools, developer content about how the company implements different technologies, and support for the efforts of OpenMedia and the EFF. The ExpressVPN representative even offered to arrange a confidential call between our writer and the owners of the company. However, without being able to discuss their identities or learn about other senior leadership, we believed that wouldn’t have been enough to change our recommendation, so we declined. In the end, trust is such a crucial part of deciding which VPN to use that we had to pass on ExpressVPN.
Computer and software providers work hard to make sure that the devices you buy are safe right out of the box. But they don't provide everything you'll need. Antivirus software, for example, consistently outperforms the built-in protections. In the same vein, VPN software lets you use the web and Wi-Fi with confidence that your information will remain secure. It's critically important and often overlooked.
In the past few years, I had terrible luck with VPNs... one provider didn't work with Netflix at all, and the other one very cluttered app interface which drove me crazy, so every time I used it, I felt frustrated. Now I'm testing Nordvpn. I'm not very trustful with big names, and its price seems too high for my pocket, but I thought I should give it a shot. In a few months of using Nord I didn't see any bugs or issues, so I feel that it's better to pay a few extra bucks but have a stable service like this, so in the long shot, it's totally worth the price I paid. Don't be afraid to invest, people.
ExpressVPN is another highly-rated premium VPN service that has been praised for its customer service and includes all the features you'd expect from a top-rated VPN such as unlimited bandwidth, unlimited speed, and strong encryption. You're able to connect up to three devices simultaneously via ExpressVPNs thousands of servers in more than 94 different countries.
OpenVPN: OpenVPN is very secure, open-source and widely used. Most VPN services support it, but except for Chrome OS and Linux, few operating systems do. This protocol can be used in either TCP (web) or UDP (streaming) mode; the latter is sloppier but faster. You'll need either the VPN service's client software or one of the many free alternatives. Either way, you'll still need to pay for the VPN service.
Even if a company is at fault for deceptive marketing practices, it still has to comply with legal requests for whatever information it does have. Jerome told us, “In the U.S., however, there is a big difference between a request for data regularly stored for business purposes and a demand that a company retain information. VPN providers are not required to keep records just in case law enforcement might need them some day.” That means many companies could provide a list of their customers, but if they practice what they preach when it comes to no-logging policies, innocent customers looking for privacy shouldn’t get swept up in these requests.
Providers can also log less-specific data about when or how often you connect to your VPN service. In some cases, these logs are a routine part of server or account management, and can be responsibly separated and scrubbed. In other cases, VPN providers take note of every connection and use that information to actively police individual customers. Though it’s reasonable for companies to protect their networks from abuse, it becomes a dealbreaker when companies keep extensive connection data for a longer period of time. Some VPN companies we spoke with explained how a log might note your current connection for authentication purposes, but that log is deleted as soon as you disconnect. This kind of “live log” isn’t a concern, and even those culled every few hours—or as long as the end of each day—shouldn’t be confused with logs of your traffic and online destinations.
One of the most important factors when you’re choosing a VPN provider is also the hardest to quantify: trust. All your Internet activity will flow through this company’s servers, so you have to trust that company more than the network you’re trying to secure, be it a local coffee shop’s Wi-Fi, your campus Internet connection, your corporate IT network, or your home ISP. In all our research, we came across a lot of gray areas when it came to trusting a VPN, and only two hard rules: Know who you’re trusting, and remember that security isn’t free.
When we initially researched and tested VPNs for this guide in early 2018, technical and legal reasons prevented app developers from using the OpenVPN protocol in apps released through Apple’s iOS app store. During 2018, both the technical and licensing hurdles were removed, and VPN providers started adding OpenVPN connections to their iOS apps. We’ve already noted that our top pick, IVPN, has added it, as have ExpressVPN and PIA. In a future update, we’ll specifically test these upgraded iOS apps, but in the meantime the updated IVPN app has worked as promised for several Wirecutter staffers who use it regularly. Because this OpenVPN support makes it much easier for anyone with Apple devices to create a reliably secure VPN connection, we wouldn’t recommend a service without it to anyone with an iPhone or iPad.
Logging: When you connect to a VPN, you’re trusting the VPN service provider with your data. Your communications may be secure from eavesdropping, but other systems on the same VPN—especially the operator—can log your data if they choose. If this bothers you (e.g., you’re the privacy/security advocate or the downloader), make absolutely sure you know your provider’s logging policies before signing up. This applies to location as well—if your company doesn’t keep logs, it may not matter as much where it’s located. (There’s a popular rumor that US-based VPN providers are required to log, in case the government wants them. This isn’t true, but the government can always request whatever data they have if they do log.) For a good list of VPN providers that don’t log your activities when connected (and many that do), check out this TorrentFreak article.