Aside from a moral quandary, what does VPNHub offer subcribers? A selection of endpoints in 50 countries, including less common locations like Cyprus, Costa Rica and the Philippines, the option to connect to VPNHub on booting up your system, a killswitch that’ll nerf your connection whenever the VPN fails, and ‘Scramble’, a feature that attempts to hide from your ISP the fact that you’re using a VPN.
VPN services, while tremendously helpful, are not foolproof. There's no magic bullet (or magic armor) when it comes to security. A determined adversary can almost always breach your defenses in one way or another. Using a VPN can't help if you unwisely download ransomware on a visit to the Dark Web, or if you are tricked into giving up your data to a phishing attack.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
In conjunction with information security experts at The New York Times (parent company of Wirecutter), we reached out to our finalists with questions about their internal security practices. We asked how they handled internal security access, how they communicated securely with customers, in what ways they collected reports on security bugs, and of course whether their statements on logging policies matched their marketing and privacy policies. We also considered which companies had public-facing leadership or ownership, and which ones openly supported projects and organizations that promoted Internet security and privacy. (For a full breakdown of trust and VPNs, check out the section above.)
Tunnel endpoints must be authenticated before secure VPN tunnels can be established. User-created remote-access VPNs may use passwords, biometrics, two-factor authentication or other cryptographic methods. Network-to-network tunnels often use passwords or digital certificates. They permanently store the key to allow the tunnel to establish automatically, without intervention from the administrator.
TorGuard offers applications for every major platform, including Windows, macOS, and Android. And unlike our top pick, it also supports OpenVPN on ChromeOS. (Though TorGuard does offer an iOS app, it doesn’t natively support the OpenVPN protocol that allows for the easiest and most reliable secure connections.) Using these apps, you can manually select a server, click Connect, and not worry about the rest. But otherwise, the applications aren’t as refined or easy to use as IVPN’s. New users are likely to find themselves out of their depth when modifying anything but the most basic functions, such as auto-connecting at launch or minimizing the app.
They even offer the most generous simultaneous connection count, with six simultaneous connections through their network, where everyone else offers five or fewer. NordVPN's network isn't as large as some of their competitors, so if you're trying to obfuscate your tracks, you might want a company with more servers. Otherwise, this company is clearly providing a winning offering.