We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
You can pay for a Windscribe subscription with bitcoin, and you don't even have to provide an email address. The service is based in Canada, which may appeal to users wary of U.S. authorities. The only feature lacking is a kill switch to stop all internet activity if the VPN connection is lost while in use, but Windscribe argues that its built-in firewall prevents data leakage.
Free VPN Providers are more likely to log your activities and serve contextual ads while you’re connected. They’re also more likely to use your usage habits to tailor future ads to you, have fewer exit locations, and weak commitments to privacy. They may offer great features, but if logging and privacy are important to you, you may want to avoid them. However, if you just need quick, painless security while traveling on a budget, they’re a great option.
NordVPN operates out of Panama, which means it has no legal obligation to record any of the activities of its users. You're free to connect to any of the 5,000+ VPN servers in 62 countries, and you can use NordVPN on up to six different devices at once. I awarded NordVPN a near-perfect score in my review, focusing on the large set of extra features, like double VPN, P2P-dedicated servers, a DNS leak resolver, and a dedicated single IP address. Grab a year subscription for about $7 a month, go short term with a $12 monthly plan, or choose one-year or six-month plans to best suit your needs.
One of the most important factors when you’re choosing a VPN provider is also the hardest to quantify: trust. All your Internet activity will flow through this company’s servers, so you have to trust that company more than the network you’re trying to secure, be it a local coffee shop’s Wi-Fi, your campus Internet connection, your corporate IT network, or your home ISP. In all our research, we came across a lot of gray areas when it came to trusting a VPN, and only two hard rules: Know who you’re trusting, and remember that security isn’t free.
It can be quite simple to watch Netflix and other restricted goodies. You'll have to use a VPN service that allows you to get a unique IP address. This can often be available for an additional fee. Look for VPN services that offer a "dedicated IP address", "dedicated IP", or "static IP." Additional features like these will always allow you to access content from Netflix through a VPN service.
There are different levels of security protocols, each with its own level of security and features. Some of the most common are IPSec, L2TP, IKEv2, OpenVPN, and PPTP. OpenVPN is a newer technology, but it is highly configurable and easily bypasses firewalls in any country. L2TP isn’t capable of encryption; it instead creates a tunnel, and it should be paired with IPSec, which takes care of encryption. PPTP is a protocol that has been around since the mid-1990s, but because it does not encrypt, you will want to be sure to use another protocol with it that covers encryption. IKEv2 is an IPSec-based tunneling protocol that will reestablish a VPN connection if a user temporarily loses Internet connection.
When we tested other aspects of IVPN’s performance, it also satisfied our requirements. On the default settings, our real IP address didn’t leak out via DNS requests or IPv6 routing, let alone a standard IP address checker. The DNS-requests check indicated that the app was using the company’s internal DNS servers and that they were correctly configured. None of the 12 services we tested disclosed our true IP address (though some showed mismatched IPs). Every VPN we considered had to operate its own DNS servers in-house and not rely on ISP servers or public options like Google’s, which give third parties a chance to log or analyze the sites you visit. IVPN currently disables all IPv6 connectivity, though the company is looking at solutions to securely support it soon. Most companies we considered do the same; OVPN was the only company to support IPv6 addresses at the time of our testing.
My recommendation, and the protocol I most often choose to use, is OpenVPN. OpenVPN is a non-proprietary, open-source implementation of a VPN communication layer protocol. It's well-understood, well-regarded, generally quite secure, and robust. In addition, it has the benefit of being able to communicate over port 443, which is the standard port for https communication, which means almost all firewalls will allow OpenVPN traffic -- and most won't even be able to detect that a VPN is being used.
Before anything else, understand that if you want to use a VPN you should be paying for it. Free VPNs are either selling your browsing data in aggregated form to researchers and marketers, or giving you a paltry amount of data transfer every month. Either way, a basic rule of thumb is that a free VPN will not protect your privacy in any meaningful way.