When purchasing VPN service from a provider, consider whether you will need customer service. Read reviews and look at what kind of support the VPN host will provide for customers. Some hosts may only offer phone support while others may also offer chat or email support. It’s important to find a service which offers customer support that you are most comfortable using. You can also search for reviews within a search engine (such as Google) in order to better evaluate the quality of customer support.
Some VPN services will limit the total amount of data you can send and receive, either in one connection session or over the period of a month. Other VPN services will limit the speed of the data, effectively sharing less of their pipe with you than might be optimal. That could slow your browsing experience to a crawl or completely prevent you from watching streaming video.
Supported Client Software Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, ChromeOS, iOS, Linux, macOS, Windows Android, Chrome, iOS, macOS, Opera, Windows Android, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows
When a VPN connection drops, you might just lose your connection. But because the internet is very good at routing around failures, what is more likely to happen is your computer will reconnect to the internet application, simply bypassing the VPN service. That means that -- on failure -- your local IP address may "leak out" and be logged by the internet application, and your data may be open to local Wi-Fi hackers at your hotel or wherever you're doing your computing.
Though TorGuard’s support site offers in-depth information, finding specific info is harder, and the site is not as easy to follow as those for our top pick or ExpressVPN. TorGuard provides helpful video tutorials, but they’re two years old now and don’t show the latest versions of the company’s apps. As with most of the VPNs we contacted, TorGuard support staff responded to our help ticket quickly—the response to our query came less than half an hour after we submitted it on a weekday afternoon. Still, if you’re worried about getting lost in VPN settings or don’t like hunting for your own answers, IVPN is a better fit.
Likewise, if you're connecting via a nation's local carrier, that carrier may be intercepting your traffic, particularly if you're a non-native of that nation. In that situation, if you must connect back to applications and services at home, using a VPN is quite literally the least you can do. Also, keep in mind that if you use your phone's hotspot to connect your computer to the internet, you'll want to use a VPN on your computer as well.
Obfuscation – Obfuscation is a key feature if you are using a VPN in China, schools, work networks, or anywhere that VPNs may be blocked. However, if you are not in a restricted network situation, obfuscation is generally not necessary and may impact performance. (See the best VPN for China guide for a great selection of VPNs with built-in obfuscation features.)
Let's start with the basic idea of internet communication. Suppose you're at your desk and you want to access a website like ZDNet. To do this, your computer initiates a request by sending some packets. If you're in an office, those packets often travel through switches and routers on your LAN before they are transferred to the public internet through a router.
IVPN goes further than the other leading candidates we considered by being transparent about who runs the service and is responsible for your privacy. The company lists its core team on its website, and its small team has an online presence on a variety of platforms. In contrast, only one employee at ExpressVPN has a public face: VP of marketing Harold Li gave us detailed answers to questions about policies and internal security, but couldn’t tell us much about who else worked there. (We discuss ExpressVPN in more detail in the Competition section—that company was almost our top pick but for this issue.)
With a presence in 148 locations across 94 countries, you also won’t need to worry about international travel. Furthermore, the more than 2,000 servers are all well placed throughout common travel destinations and urban centers. Any package will land you unlimited bandwidth and speed, a guaranteed 99.9 percent uptime, and 24-hour customer service. With so many guaranteed features, it’s no wonder this vendor is considered among the best — although note that ExpressVPN only supports up to three simultaneous connections, which is the least of the services on our list.
Before anything else, understand that if you want to use a VPN you should be paying for it. Free VPNs are either selling your browsing data in aggregated form to researchers and marketers, or giving you a paltry amount of data transfer every month. Either way, a basic rule of thumb is that a free VPN will not protect your privacy in any meaningful way.
To narrow the hundreds of VPN providers down to a manageable list, we first looked at reviews from dedicated sites like vpnMentor and TorrentFreak, research and recommendations from noncommercial sources such as That One Privacy Site and privacytools.io, and user experiences and tips on various subreddits and technology-focused websites like Lifehacker and Ars Technica. We settled on 32 VPNs that were repeatedly recommended. From there, we dug into the details of how each one handled issues from technology to subscriptions:
While a VPN can aid privacy and anonymity, I wouldn’t recommend fomenting the next great political revolution by relying solely on a VPN. Some security experts argue that a commercial VPN is better than a free proxy such as the TOR network for political activity, but a VPN is only part of the solution. To become an internet phantom (or as close as you can realistically get to one), it takes a lot more than a $7 monthly subscription to a VPN.
The practical uses for a VPN service are plentiful. Want to access a website that your ISP has blocked? A VPN puts that website just one click away. Want to access the US version of Netflix from the UK? Just set your VPN to a US location and you're there. Want to access porn without your ISP or your business knowing about it? Want to download torrents without being blocked by your ISP? It's easy.
We like that the company offers a connection kill switch feature and, for those who need it, there's an option to get a dedicated IP address. VyprVPN is a standout in their effort to provide privacy, and thwart censorship. When China began its program of deep packet VPN inspection, Golden Frog's VyperVPN service added scrambled OpenVPN packets to keep the traffic flowing.