A "secret" is used to further authenticate your account. Much like the "key" of an RSA Secure ID, the "secret" is typically a series of letters and numbers given to you by a provider or employer. If it has not been provided to you then you either may not need to enter anything in that field or you may need to contact your provider or employer in order to obtain the secret.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Our VPN-issued IP address was never blacklisted by websites like those of Yelp and Target, but we were unable to access Netflix and BBC iPlayer while connected to TorGuard. No VPN offers a reliable way to access these streaming services, though: All of the VPNs we tried were blocked by Netflix, and of the four that could access BBC content on the first day, two were blocked the next.
We spent more than 130 hours researching 32 VPN services, testing 12, interviewing the leadership of five, and consulting information security and legal experts. We found that a VPN shouldn’t be your first step toward online security, but for protecting your info on public Wi-Fi (and in some other cases), IVPN is the most trustworthy provider that offers fast, secure connections and easy setup.
Don't mistake the cartoony layout of the TunnelBear VPN Android app — it's a simple-to-use app that offers serious VPN protection. You can create an account for free, which gives you 500MB of secure data a month but we'd recommend checking out a paid subscription that lets you connect up to five different devices at a time to servers in 20 different countries.
These folks have been around since 2010, and don't log anything. They provide a generous five connections, a connection kill switch feature, and some good online documentation and security guidance. Our one disappointment is that their refund policy is 7-days instead of 30, but you can certainly get a feel for their excellent performance in the space of a week.