Our VPN-issued IP address was never blacklisted by websites like those of Yelp and Target, but we were unable to access Netflix and BBC iPlayer while connected to TorGuard. No VPN offers a reliable way to access these streaming services, though: All of the VPNs we tried were blocked by Netflix, and of the four that could access BBC content on the first day, two were blocked the next.
We've knocked CyberGhost down a peg from last year's standings because the service's network performance wasn't as great this time around in our tests. Yet it has a feature-loaded, user-friendly interface, with convenient buttons in the Windows client software for streaming media, torrenting files, protecting your Wi-Fi transmissions and evading censorship. (The Mac desktop software has fewer features.)
The VPN providers present a great variety of virtual private network outputs for technically savvy and average customers. The tech world struggles with a lot of outputs that are design and technologically presented. At times, it is hard to differentiate between these two ideas. Luckily, there are a few tech geeks that have mastered the design of the virtual private networks and have enough competence in all the matters of VPN outputs to differentiate the bad and good services. For a computer specialist, there are some VPN services evaluations that they will deal with daily. Therefore seek help from a computer professional before purchase.
In very simple terms, a VPN connects your PC, smartphone, or tablet to another computer (called a server) somewhere on the internet, and allows you to browse the internet using that computer’s internet connection. So if that server is in a different country, it will appear as if you are coming from that country, and you can potentially access things that you couldn’t normally.
With multiple clients, rich with different features, it’s no wonder this VPN service handles more than 10 million users. CyberGhost covers Microsoft’s and Apple’s operating systems, but also iOS and Android. The interface is not the best out there and could definitely use some work, but these disadvantages are easily overshadowed by the awesome features this VPN offers.
When purchasing VPN service from a provider, consider how much you want to pay. Some VPN hosts (such as Open VPN) do offer free services; however, they can be limited in their options. Since there are many competing VPN services, take the time to compare several different hosts by prices and the previously mentioned services they offer. You may be able to get all the services you want and need at a host with a cheaper cost than at another host.
We didn’t find any problems when we tested other aspects of TorGuard’s performance. Each time we checked our location via IP address, it accurately resolved to the location of a TorGuard server. Neither our true IP address nor our location was exposed when we tested for DNS leaks and IPv6 leaks. TorGuard runs its own DNS servers—a requirement for all the VPNs we tested—so the routing that happens when you go to a website isn’t released to your ISP, Google, or anyone else. And since TorGuard doesn’t support IPv6, the app disables it completely, just like IVPN.
The theme running throughout this service is personal security. From protected DNS queries to automatic kill switches, NordVPN wants you to know that your information won’t fall into the wrong hands. It makes sense, then, that the company also accepts Bitcoin for payments. The company has recently improved its platform support, adding in iOS and Android and thus overcoming its one weakness.
NordVPN’s customer service is also quite good. They offer 24/7 live chat support directly through their website and many support guides and tutorials. Right now NordVPN is extending the 75% discount price exclusively for three-year plans. All subscriptions come with a 30 day money-back guarantee, allowing you to try the service risk free. [Learn more >]
Of course, there are more than just phones and computers in a home. Game systems, tablets, and smart home devices such as light bulbs and fridges all need to connect to the internet. Many of these things can't run VPN software on their own, nor can they be configured to connect to a VPN through their individual settings. In these cases, you may be better off configuring your router to connect with the VPN of your choice. By adding VPN protection to your router, you secure the traffic of every gadget connected to that router. And the router—and everything protected by it—uses just one of your licenses. Nearly all of the companies we have reviewed offer software for most consumer routers and even routers with preinstalled VPN software, making it even easier to add this level of protection.
Trusting a VPN is a hard choice, but IVPN’s transparency goes a long way toward proving that its customers’ privacy is a priority. Founder and CEO Nick Pestell answered all our questions about the company’s internal security, and even described the tools the company used to limit and track access to secure servers. The top VPN services gave us a variety of answers to these questions, some of which were frustratingly vague. ExpressVPN was the only other company to outline these controls and assure us that these policies were well-documented and not half-practiced.
Some combination of the above. Odds are, even if you’re not one of these people more often than not, you’re some mix of them depending on what you’re doing. In all of these cases, a VPN service can be helpful, whether it’s just a matter of protecting yourself when you’re out and about, whether you handle sensitive data for your job and don’t want to get fired, or you’re just covering your own ass from the MPAA.
ProtonVPN has the unique distinction of placing no data restrictions on free users. You can browse as much as you want, as long as you want. You will be limited to just one device on the service at a time and can only choose between three server locations, but the unlimited data makes up for all that. It doesn't hurt that ProtonVPN, from the same people that brought you super-secure ProtonMail email, is very concerned about security and customer privacy. For all that, ProtonVPN is our Editors' Choice for free VPN.
If your VPN provider is based within a country that is part of the 14 Eyes, it can be asked to share data of its customers and will legally have to comply. If your provider promises that it doesn't log any information, you're probably safe within the 14 Eyes, but it is more of a risk if privacy is your main concern and you might want to consider looking for a VPN provider that is based elsewhere.
HotSpot Shield is a product that has had some ups and downs in terms of our editorial coverage. Back in 2016, they picked up some very positive coverage based on founder David Gorodyansky comments about protecting user privacy. Then, in 2017, a privacy group accused the company of spying on user traffic, an accusation the company flatly denies. Finally, just this year, ZDNet uncovered a flaw in the company's software that exposed users. Fortunately, that was fixed immediately.