We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Windscribe's network performance was once about average in our tests, but a recent switch in VPN protocols put it on par with Private Internet Access in head-to-head tests. Windscribe is compatible with many platforms (including routers and Amazon Fire and Kodi TV set-top boxes), offers a wide variety of connection options, has a wide geographic reach with hundreds of servers, and presents an appealing, if minimal, user interface. It was also one of the best at connecting to Netflix U.K. and BBC iPlayer, if you're into that sort of thing.
Of course, there are more than just phones and computers in a home. Game systems, tablets, and smart home devices such as light bulbs and fridges all need to connect to the internet. Many of these things can't run VPN software on their own, nor can they be configured to connect to a VPN through their individual settings. In these cases, you may be better off configuring your router to connect with the VPN of your choice. By adding VPN protection to your router, you secure the traffic of every gadget connected to that router. And the router—and everything protected by it—uses just one of your licenses. Nearly all of the companies we have reviewed offer software for most consumer routers and even routers with preinstalled VPN software, making it even easier to add this level of protection.
We like that the company offers a connection kill switch feature and, for those who need it, there's an option to get a dedicated IP address. VyprVPN is a standout in their effort to provide privacy, and thwart censorship. When China began its program of deep packet VPN inspection, Golden Frog's VyperVPN service added scrambled OpenVPN packets to keep the traffic flowing.
One of the platform’s notable features is its ability to provide fast connection speeds. VPN software are known to reduce Internet speeds significantly, but with SaferVPN, you won’t even notice any speed reduction. The service also allows multiple user accounts at both personal and business levels. Customer support is available 24/7, which include email, tickets, live chats and a comprehensive knowledge base.
We have often said that having to choose between security and convenience is a false dichotomy, but it is at least somewhat true in the case of VPN services. When a VPN is active, your web traffic is taking a more circuitous route than usual, often resulting in sluggish download and upload speeds as well as increased latency. The good news is that using a VPN probably isn't going to remind you of the dial-up days of yore.
The main reason to use a VPN is security - in theory, the data that travels across your VPN should be impossible for anybody else to intercept, so it can protect your online banking or confidential business communications - but there are other benefits too. VPNs can make it much harder for advertising to track you online, and they can overcome geography-specific blocks that prevent you from accessing some country-specific services such as online video.
To be fair, not all pay VPN services are legitimate, either. It's important to be careful who you choose. Over on ZDNet's sister site, CNET, I've put together an always up-to-date directory of quality VPN providers. To be fair, some are better than others (and that's reflected in their ratings). But all are legitimate companies that provide quality service.
A VPN client is software that runs on your device in order to securely connect it to a VPN server. All major platforms (Windows, macOS, Android, iOS, and Linux) come with a built-in VPN client that can be configured manually, although OpenVPN always requires a third party client to be installed. Most VPN services now offer custom clients and apps, which are the easiest way to use their service as they come pre-configured with all the correct settings. They also typically offer a range of funky and useful features that are not available by simply manually configuring the built-in VPN client. To clear up any confusion, a ''VPN client'' and a ''VPN app'' are exactly the same thing. Traditionally, the word client is used for desktop software and the word app for mobile software, but it is becoming increasingly common to talk about VPN apps on the desktop. The terms are interchangeable.
This is when the VPN uses a gateway device to connect to the entire network in one location to a network in another location. The majority of site-to-site VPNs that connect over the internet use IPsec. Rather than using the public internet, it is also normal to use career multiprotocol label switching (MPLS) clouds as the main transport for site-to-site VPNs.
Obfuscation – Obfuscation is a key feature if you are using a VPN in China, schools, work networks, or anywhere that VPNs may be blocked. However, if you are not in a restricted network situation, obfuscation is generally not necessary and may impact performance. (See the best VPN for China guide for a great selection of VPNs with built-in obfuscation features.)
ExpressVPN has a wide range of client software, a dedicated proxy service for streaming media and its own DNS service. But in our 2017 tests, it dropped many connections and its overall performance was in the middle of the pack. It also allows only three devices to be connected simultaneously per account, and it's one of the most expensive services we evaluated.
Natively on your operating system with the built-in VPN functionality (no apps required). Many operating systems natively support VPNs: Windows, Mac OS, Android, and iOS. To use this you will need to import your VPN’s configuration files onto your device. This will use the IPSec/IKEv2 or IPSec/L2TP protocols, rather than OpenVPN, since OpenVPN can only be used through apps. (PPTP is also sometimes supported, but this VPN protocol is not recommended due to security vulnerabilities.)
They even offer the most generous simultaneous connection count, with six simultaneous connections through their network, where everyone else offers five or fewer. NordVPN's network isn't as large as some of their competitors, so if you're trying to obfuscate your tracks, you might want a company with more servers. Otherwise, this company is clearly providing a winning offering.