When we test VPNs, we generally start with the Windows client. This is often the most complete review, covering several different platforms as well as the service's features and pricing in depth. That's purely out of necessity, since most of our readers use Windows (although this writer is currently using a MacBook Air). We currently use a Lenovo ThinkPad T460s laptop running the latest version of Windows 10. We periodically upgrade to a newer machine, in order to simulate what most users experience.
Natively on your operating system with the built-in VPN functionality (no apps required). Many operating systems natively support VPNs: Windows, Mac OS, Android, and iOS. To use this you will need to import your VPN’s configuration files onto your device. This will use the IPSec/IKEv2 or IPSec/L2TP protocols, rather than OpenVPN, since OpenVPN can only be used through apps. (PPTP is also sometimes supported, but this VPN protocol is not recommended due to security vulnerabilities.)
Natively on your operating system with the built-in VPN functionality (no apps required). Many operating systems natively support VPNs: Windows, Mac OS, Android, and iOS. To use this you will need to import your VPN’s configuration files onto your device. This will use the IPSec/IKEv2 or IPSec/L2TP protocols, rather than OpenVPN, since OpenVPN can only be used through apps. (PPTP is also sometimes supported, but this VPN protocol is not recommended due to security vulnerabilities.)
If you're trying to connect to a remote media source with Kodi, a VPN would likely play a different role. It might, for example, prevent your ISP from determining what you're up to. It might also be useful if you're connecting to a third-party service for Kodi that allows streaming of copyright-infringing material. Keep in mind, however, that some VPN services specifically forbid the use of their services for copyright infringement.
Think about it this way: If your car pulls out of your driveway, someone can follow you and see where you are going, how long you are at your destination, and when you are coming back. They might even be able to peek inside your car and learn more about you. With a VPN service, you are essentially driving into a closed parking garage, switching to a different car, and driving out, so that no one who was originally following you knows where you went.
Likewise, if you're connecting via a nation's local carrier, that carrier may be intercepting your traffic, particularly if you're a non-native of that nation. In that situation, if you must connect back to applications and services at home, using a VPN is quite literally the least you can do. Also, keep in mind that if you use your phone's hotspot to connect your computer to the internet, you'll want to use a VPN on your computer as well.

The practical uses for a VPN service are plentiful. Want to access a website that your ISP has blocked? A VPN puts that website just one click away. Want to access the US version of Netflix from the UK? Just set your VPN to a US location and you're there. Want to access porn without your ISP or your business knowing about it? Want to download torrents without being blocked by your ISP? It's easy.
Find out what text analytics can do for an organization and the top three things people need to know when adopting text analytics. This research brief from the International Institute for Analytics and SAS outlines the challenges of implementing text analytics solutions and explores what makes this technology unique and exciting. Continue Reading...
IPVanish has a clear no-logging policy and is based in the USA, which doesn’t legally require logging of user activity. By the same token, there’s few data protection requirements and, in 2016, when it was owned by its previous parent company Highwinds, IPVanish handed over detailed connection information for use as evidence by the US Department of Homeland Security, even though it claimed to keep no logs at the time. Current owner StackPath says it intends to honour its no logging policy, but it’s not clear whether any technical changes have been implemented to ensure this.
PPTP - PPTP has been around since the days of Windows 95. The main selling point of PPTP is that it can be simply setup on every major OS. In short, PPTP tunnels a point-to-point connection over the GRE protocol. Unfortunately, the security of the PPTP protocol has been called into question in recent years. It is still strong, but not the most secure.
ExpressVPN is incredibly fast and super secure, and it can unblock just about any site or service on the internet - including Netflix, Hulu, BBC, and more - with impressive streaming capabilities. It offers servers in over 90 countries, and the 24/7 live chat support is one of the friendliest and most professional. ExpressVPN gives a strong fight to NordVPN, while other VPNs lag behind.
This was technically #8 in the ranking, but after we saw it mentioned positively so many times in Reddit discussions, we decided to bump it up. Private Internet Access VPN, otherwise known as PIA, attempts to give off reliability vibes with its home page (children on bikes was an interesting choice), which some might feel conned by. However, we've gathered that Redditors believe that this wasn't a farce, and that it's actually a super trustworthy option. It was Mashable's top choice too, due to the fact that it comes with a ton of user-friendly features and doesn't kill your device to install. However, it's not the most aesthetically pleasing interface of the bunch, and some users mention that they had to switch VPNs simply because of that. But if you don't care about the looks so much as server reliability, variety of features, and speed, it's a good choice. Reddit user KaiForceOne writes:
Cost: To be billed every 7 days, you can subscribe to ZenVPN on a weekly basis for $2.95, which is equivalent to around $11.80/month. Another option is to just buy it a month at a time for $5.95/month. A third option is to buy a whole year at once (for $49.95) for what comes out to be $4.16/month. The unlimited option is more expensive, at $5.95/week, $9.95/month or $7.96/month if you pay $95.50 for the whole year.
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Hotspot Shield VPN does not log your browsing activity. Almost all Internet Service Providers (ISPs) track your browsing history. So when you use a VPN like Hotspot Shield, there is no record of the websites you have visited and which apps you use. This prevents hackers from exploiting vulnerabilities in these websites/apps to get to your personal information.
You get your standard secure VPN account, encrypted Wi-Fi, P2P, IPv6 leak protection, a VPN kill switch, and a whole lot more. Private Internet Access VPN sure as hell isn't a sexy app you want to open all the time (so just set it to automatically open when you log in), but what it lacks in aesthetics it makes up for with a long list of features. It also has a solid backbone, claiming over 3,100 servers in 28 countries worldwide.
Find out what text analytics can do for an organization and the top three things people need to know when adopting text analytics. This research brief from the International Institute for Analytics and SAS outlines the challenges of implementing text analytics solutions and explores what makes this technology unique and exciting. Continue Reading...
My rule of thumb is to use a domestic VPN and connect to servers as close to my location as possible. That said, I have had good nights and bad nights getting online. In my recent trip, I found most hotels' networks to become unusable after about 9pm. My theory is that many of the guests were watching Netflix at that time, completely clogging the hotels' pipes.
L2TP/IPsec (Layer 2 Tunneling Protocol with Internet Protocol Security): L2TP is not secure itself, so it's generally paired with the IPsec secure-networking standard. The combination of the two was once thought to be very secure when properly implemented, but some VPN services suggest that you use OpenVPN instead. L2TP/IPsec has native support in Windows, OS X/macOS, Android, Chrome OS and iOS. Most VPN services support it.
There’s no point to a VPN that interferes with or logs your traffic—your ISP already does that. Free VPNs, such as Facebook’s Onavo, explicitly gather traffic data to resell or use it for marketing. We looked carefully at the privacy policies and marketing claims for each company we considered. In some cases, companies we considered had sworn in court filings that requests for data were impossible to fulfill. In other cases, we asked companies about their internal security and privacy standards to gauge the trustworthiness of their statements on logging.
VPNArea is one of the few providers that offer dedicated IP addresses in various countries around the world, as listed on their website. They also allow account sharing and permit six simultaneous connections per subscription. VPNArea continues to improve and remains an excellent choice for privacy-focused users. Check out their discount pricing for annual plans. [Learn more >]

If you’re going to bother with a VPN, you should spend money on a good one—don’t trust a free VPN. Security and privacy cost money, and if you aren’t paying for them, the provider has an incentive to make money from marketers at your privacy’s expense. Though price doesn’t always equal quality, a few dollars a month more for a better experience is worth it for something you’ll use on a regular basis.

When we test VPNs, we generally start with the Windows client. This is often the most complete review, covering several different platforms as well as the service's features and pricing in depth. That's purely out of necessity, since most of our readers use Windows (although this writer is currently using a MacBook Air). We currently use a Lenovo ThinkPad T460s laptop running the latest version of Windows 10. We periodically upgrade to a newer machine, in order to simulate what most users experience.


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ExpressVPN is also one of the best VPNs for streaming. Whether you are using a VPN with Kodi or streaming Netflix with a VPN, ExpressVPN offers great apps for streaming devices and high-capacity bandwidth for HD videos and downloads. Their customer service is also top-notch, with 24/7 live chat support and a 30 day money-back guarantee with all subscription plans. [Learn more >]
Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
Credit: Opera VPNAlso, although your data is encrypted as it travels between you and the far-off VPN server, it won't necessarily be encrypted once it leaves the VPN server to get to its final destination. If the data isn't encrypted — and that depends on the website you're connecting to — then the traffic might be intercepted and read. (One well-known VPN provider was recently accused of inserting ads in users' web browsers, which would violate users' security and privacy.)
Cost: StrongVPN offers two plan options: one month and annual. Their annual plan will give you the biggest bang for your buck, coming out to just $5.83 per month (if you pay $69.96 annually). Their monthly plan is $10. Fortunately, each tier comes with the same set of features, so you won’t get cheated out of certain levels of encryption depending on which plan you subscribe to.
Cost: There's a 3 day free trial you can grab but you'll still need to enter your credit card. Otherwise, you can pay for VyprVPN every month for $9.95/month (or buy a year at once to bring that down to $5/month). Additional, there's a Premium plan for $12.95/month (or $6.67/month when billed annually) that lets you use your account on up to five devices at once, plus it supports Chameleon.

Providers can also log less-specific data about when or how often you connect to your VPN service. In some cases, these logs are a routine part of server or account management, and can be responsibly separated and scrubbed. In other cases, VPN providers take note of every connection and use that information to actively police individual customers. Though it’s reasonable for companies to protect their networks from abuse, it becomes a dealbreaker when companies keep extensive connection data for a longer period of time. Some VPN companies we spoke with explained how a log might note your current connection for authentication purposes, but that log is deleted as soon as you disconnect. This kind of “live log” isn’t a concern, and even those culled every few hours—or as long as the end of each day—shouldn’t be confused with logs of your traffic and online destinations.
NordVPN may not have the number one spot, but it is a very close second. In fact, there are some areas that it might even pull ahead of its rival ExpressVPN for the coveted crown. For starters, it is super easy to use, allows torrenting, and ranks highly on all speed tests. That already makes NordVPN an attractive option, but its fabulously low monthly pricing plan really seals the deal for most people.
Some virtual networks use tunneling protocols without encryption for protecting the privacy of data. While VPNs often do provide security, an unencrypted overlay network does not neatly fit within the secure or trusted categorization.[citation needed] For example, a tunnel set up between two hosts with Generic Routing Encapsulation (GRE) is a virtual private network, but neither secure nor trusted.[24][25]

I have been using PIA for two years now. Actually, I was really skeptic when I first went to the website. It had a stock photo of a family, shady "we are the best" text all around. But hey, I subscribed to give it a try. And it worked wonderful. PIA has been an incredibly solid, fast and reliable VPN provider for me through 2 years. Never had an issue with them whatsoever.
Using a VPN, all data traffic is confined to a private, encrypted tunnel until they reach the public Internet. Destinations cannot be accessed until after the end of the VPN tunnel is reached. VPN services are quite useful in workplaces, especially for those who use mobile devices in accessing data from a work server. However, the most common use of VPN software is to remain anonymous to ISPs, websites or governments. This is true for users who download files illegally, such as in the case of copyrighted torrent files.
A good VPN will have plenty of servers spread out over a large number of locations and countries, and you generally want a service that's based not in your own country or in a country that's good friends with the one you live in. Support for OpenVPN, the current standard for VPN protocols, is preferred, and you want to be able to connect multiple devices simultaneously.

If you need a more affordable VPN than our top pick and don’t have an Apple device—or if you need ChromeOS support—we recommend TorGuard. Its apps aren’t as simple or user-friendly, but TorGuard is a good option for more tech-savvy people or those willing to spend a little more time fiddling with an app. TorGuard’s CEO has built trust by talking with media outlets (including us) and detailing the company’s commitment to a service built around a lack of activity logs. Though the apps aren’t as easy to use as our top pick, the connections were the fastest of any we tested and the company has more than twice as many server locations.
VPN stands for virtual private network and is a type of network connection that allows users to access computer networks from anywhere in the world. This technology is often used for business or educational purposes because many VPNs feature encryption methods which make sending data more secure and private. You can also appear as if you are in a different country, which makes obtaining content of a specific country possible if that country does not allow for international access. Thus, it is becoming more popular to purchase VPN networks from hosts or providers. If you need to connect to a VPN, the owner of the VPN will give you the specific login and password information. Then, follow these steps to connect from any computer with Internet access.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
Google is full of articles claiming that a VPN will prevent ISPs from gathering metadata, but unfortunately that is not true. A VPN hides the contents of your internet traffic and your location from the outside world, but you still have to rely on your ISP’s network to get there. Strictly speaking a VPN cannot prevent an ISP from logging your location, device details, and traffic volume.
Although it has a no logs policy, the vendor collects user activity data and could opt to share them with third parties. The service can be used for torrenting but the company warns against copyright infringements. One weak spot is the service’s customer support. It has no live chat support and it takes more than 24 hours to get a reply. However, a knowledge base is available in the company’s website.
Think about it this way: If your car pulls out of your driveway, someone can follow you and see where you are going, how long you are at your destination, and when you are coming back. They might even be able to peek inside your car and learn more about you. With a VPN service, you are essentially driving into a closed parking garage, switching to a different car, and driving out, so that no one who was originally following you knows where you went.

Something pretty great about Speedify is that you can use it for free without even making an account. The moment you install and open the software, you're immediately being protected behind a VPN and can do anything a user can, like change the server, toggle encryption on and off, set monthly or daily limits, and easily connect to the fastest server.
Almost all VPN services now offer a dedicated macOS client. These are sometimes not quite as fully featured as their Windows siblings, but are often all but identical. In general, what makes a great VPN for your Macbook or Mac Mini is exactly the same as what makes a good VPN for any other system. Please check out our Best VPNs for Mac for our top macOS recommendations.
Nevertheless, the point of a VPN is to remain private and to have your internet activity kept as private as possible. For that reason, we’re choosing Mullvad as the best overall VPN (see our full review of Mullvad). The company recently released an overhauled desktop client, and the VPN does a great job at privacy. Mullvad doesn’t ask for your email address, and you can mail your payment in cash if you want to. Like many other VPNs, Mullvad has a no-logging policy and doesn’t even collect any identifying metadata from your usage.
Obfuscation – Obfuscation is a key feature if you are using a VPN in China, schools, work networks, or anywhere that VPNs may be blocked. However, if you are not in a restricted network situation, obfuscation is generally not necessary and may impact performance. (See the best VPN for China guide for a great selection of VPNs with built-in obfuscation features.)

VPN services are offered to give you the mandate to surf the Internet with ease of knowing you are safe. Today, VPN is more popular with people who are looking to have anonymity and keep their activities in secret. Most of the people have gone to the extent of having top VPN app that will guarantee them online security and conceal their online activities. VPN services are essential for keeping malicious people and hackers from accessing your information during your Internet session. There are frequent cases of people getting their personal information in the wrong hands or either unsuspecting hackers accessing your Wi-Fi device either at work or home. In simple terms, VPN is the remote server that encodes and routes all received and sent information. After going through the VPN server identification and successfully passing the authorization process, its algorithms hide your identity and your real geolocation.
HTTPS is a powerful tool that everyone should use because it helps keep sensitive browsing private at no extra cost to the people using it. But like most security standards, it has its own problems too. That little lock icon in your browser bar, which indicates the HTTPS connection, relies on a certificate “signed” by a recognized authority. But there are hundreds of such authorities, and as the EFF says, “the security of HTTPS is only as strong as the practices of the least trustworthy/competent CA [certificate authorities].” Plus, there have been plenty of news stories covering minor and even major vulnerabilities in the system. Some security professionals have worried about those least-competent authorities, spurring groups to improve on the certificate standards and prompting browsers to add warnings when you come across certificates and sites that don’t withstand scrutiny. So HTTPS is good—but like anything, it isn’t perfect.

It’s also fast with impressive 830+ server locations, which makes it an excellent choice for P2P file-sharing, online gaming, and HD streaming. There are no annoying bandwidth caps here, and you can connect to Netflix US, BBC iPlayer, or France’s Canal+ if you wish – there’s a server for every need. The double encryption will understandably slow things down.

These services offer many ways to connect, including without the service's client software; support operating systems and devices, such as routers or set-top boxes, beyond just the "big four" operating systems (Windows, Mac, Android and iOS); have hundreds, or even thousands, of servers in dozens of countries; and generally let the user sign up and pay anonymously.
Finding the best free VPN is an exercise in balancing those restrictions. TunnelBear, for example, lets you use any server on its network but limits you to 500MB-1GB per month. Avira Phantom VPN lets you use as many devices as you like and any server you like, but also restricts you to 500MB per month. AnchorFree Hotspot Shield also places no limits on the number of devices, but restricts you to 500MB per day and only US-based servers. Kaspersky Secure Connection also doesn't limit your devices but doesn't let you choose a VPN server—the app does it automatically.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
CyberGhost has more than 1100 Servers worldwide in 50 countries, making it easy for users to find a fast and secure connection. It does not collect any user data and all traffic information are protected by 128-encryption. Speed is fairly fast, allowing users to stream content, download files and do online shopping. The service comes in three plans, a one-month plan, a six-month plan or an annual package.
In the UK, both HTTP and FTP downloads came in at around 9.5MB/s (76Mbit/s). Our FTP tests in the Netherlands were a zippy 10.6MB/s (84.8Mb/s) and HTTP downloads were a little slower, but still quick at 7.3MB/s (58.4Mb/s). Windscribe’s U.S. connection speeds were among the fastest we’ve seen at 6.9MB/s (55.2Mb/s) over FTP and 5.6MB/s (44.8Mb/s) via HTTP.

The solution is downloadable and supports platforms such as OS X, Windows and Linux. Mobile systems like Android and iOS are also supported. These capabilities enable users to use the product on desktops, laptops, smartphones or tablet computers. The software can also be downloaded onto network routers, ensuring that all devices connected to such routers enjoy the same level of protection.

VPN is an excellent choice in order to obtain the necessary data protection, as well as freedom and anonymity while surfing the Internet. When choosing a VPN provider, be sure to pay attention to some features that will help you find exactly the VPN that you need. For you, we have collected the main factors that need to be taken into account when selecting personal VPN services:
There’s a lot to say about CyberGhost’s VPN service. For starters, it’s got great speeds and performed stupendously on every speed test. In fact, CyberGhost touts an average of 47 Mbps globally. That’s a great average. What’s more, this company allows you to access Netflix and other popular TV and movie streaming sites, so you can enjoy HD streaming from anywhere.
VPN services are entirely legal and legitimate in most countries. It's completely legal to mask your IP address and encrypt your internet traffic. There is nothing about using a VPN that's illegal and VPN services themselves do not and cannot do anything illegal. The only thing that's illegal is if you were to break the law while using a VPN - for instance if you were to infringe on someone's copyright. But that's the action of infringement that's illegal, not the use of the VPN.
In the most recent round of testing, we've also looked at how many virtual servers a given VPN company uses. A virtual server is just what it sounds like—a software-defined server running on server hardware that might have several virtual servers onboard. The thing about virtual servers is that they can be configured to appear as if they are in one country when they are actually being hosted somewhere else. That's an issue if you're especially concerned about where you web traffic is traveling. It's a bit worrisome to choose one location and discover you're actually connected somewhere else entirely.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
As Internet security has become paramount in today’s world, more and more companies have been adopting VPN software. As a matter of fact, the global VPN market is expected to grow at a CAGR of 13% by the end of 2022 and reach $106 billion. This growth is seen to be driven by the growth of the cyber security sector, the increase in the number of security proliferation, the growth of industries and the increase in the use of mobile devices. However, this projections could be hampered by high deployment cost and lack of technical skills.
Also, do be aware that some broadcasters have developed increasingly sophisticated methods to determine whether the IP address you represent is the IP address where you're located. The VPN may be able to protect your original IP address from being seen, but there are characteristics of proxy communications (like a slightly longer time to transfer packets) that can be used to identify users who are trying to bypass watching restrictions.
Most services provide perfectly adequate internet speed when in use, and can even handle streaming HD video. However, 4K video and other data-intensive tasks like gaming over a VPN are another story. Some VPN services, such as NordVPN, have started to roll out specialty servers for high-bandwidth activities. And nearly every service we have tested includes a tool to connect you with the fastest available network. Of course, you can always limit your VPN use to when you're not on a trusted network.
Before you decide which best home VPN network client you want to download and install on your device, take some time to ask yourself a few questions, the most important of them being “what exactly do you need the VPN for?” For example, do you want a VPN for your Windows computer? Regardless of the platform or firmware that your devices operate on, certain aspects of a VPN are critical and should be considered before making the purchase. Regardless of why you need a VPN, unlimited access to all the Internet has to offer is of top importance when making your decision. With a VPN like Express VPN or NordVPN, you will be able to surf securely and privately. There are a number of features you might want from a VPN - unlimited number of devices, fast surfing speeds, Android and iOS apps, major VPN protocols. All are important in choosing the right VPN for you. Check out our guide to choosing the right unlimited VPN for your needs to help you decide which of the best VPNs in 2018 is right for you. 
These services offer many ways to connect, including without the service's client software; support operating systems and devices, such as routers or set-top boxes, beyond just the "big four" operating systems (Windows, Mac, Android and iOS); have hundreds, or even thousands, of servers in dozens of countries; and generally let the user sign up and pay anonymously.
The second thing that happens is that the web application you're talking to does not get to see your IP address. Instead, it sees an IP address owned by the VPN service. This allows you some level of anonymous networking. This IP spoofing is also used to trick applications into thinking you're located in a different region, or even a different country than you really are located in. There are reasons (both illegal and legal) to do this. We'll discuss that in a bit.

In the ongoing digital transformation sweeping across IT networks, factors such as automation, visibility, and security will continue to tighten their grip on enterprise IT architecture, especially in high-traffic use cases such as campus networks. Both technology and business leaders need to find a healthy balance between offering flexible business solutions and their ability to manage … Continue Reading...
CyberGhost is transparent about its company structure, posting photos and bios on its website of everyone from the CEO to the cleaning lady, and privacy fanatics will like that the company is based in Romania rather than the U.S. But CyberGhost's full-service subscription price is among the most expensive month by month — it's far better to just pay for a year at a time.

Every service we tested accepts payment via credit card, PayPal, and Bitcoin. That’s plenty of options for most people, and you can always use a prepaid debit card if you don’t want your billing information tied to your VPN account. IVPN and OVPN are the only ones to accept cash payment through the mail, if you really don’t want to make a payment online. Private Internet Access and TorGuard accept gift cards from other companies—IVPN doesn’t, but that option isn’t worth the additional hassle for many people when other secure, private methods are available.

Yes, I really like vpn.ac as well. speed are consistently fast and every server works with US netflix, you dont really need to change to US server for US netflix, you can connect any of the server, say France and once you logged into netflix, it will show US content. Even inside netflix activity logs, it will show you are connecting from US Georgia.. I think that is a pretty neat feature I must say.
We asked TorGuard detailed questions about the company’s internal policies and standards, just as we did with five other top-performing services. TorGuard CEO Benjamin Van Pelt answered all our questions, as he has done for other outlets multiple times since the company launched in 2012. Though TorGuard’s answers weren’t as in-depth as some other companies’ responses, Van Pelt is a public figure who has been willing to talk about TorGuard’s operations at length. In 2013, ArsTechnica got a close look at TorGuard’s engineering and network management skills as the company rebuffed repeated attacks on its servers. Even though the company’s marketing is wrought with overreaching claims about being “anonymous”—an inaccurate boast that makes some experts cringe—the technical and operational standards of the company are focused on protecting customer privacy. In one interview with Freedom Hacker, Van Pelt notes that if there were problems on a server, such as someone using it for spamming, the company couldn’t restrict a single user. “Rules would be implemented in that specific server which would limit actions for everyone connected, not just one user. Since we have an obligation to provide fast, abuse free services, our team handles abuse reports per server – not per single user.”
HotSpot Shield is a product that has had some ups and downs in terms of our editorial coverage. Back in 2016, they picked up some very positive coverage based on founder David Gorodyansky comments about protecting user privacy. Then, in 2017, a privacy group accused the company of spying on user traffic, an accusation the company flatly denies. Finally, just this year, ZDNet uncovered a flaw in the company's software that exposed users. Fortunately, that was fixed immediately.
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