Providers can also log less-specific data about when or how often you connect to your VPN service. In some cases, these logs are a routine part of server or account management, and can be responsibly separated and scrubbed. In other cases, VPN providers take note of every connection and use that information to actively police individual customers. Though it’s reasonable for companies to protect their networks from abuse, it becomes a dealbreaker when companies keep extensive connection data for a longer period of time. Some VPN companies we spoke with explained how a log might note your current connection for authentication purposes, but that log is deleted as soon as you disconnect. This kind of “live log” isn’t a concern, and even those culled every few hours—or as long as the end of each day—shouldn’t be confused with logs of your traffic and online destinations.

Though TorGuard’s support site offers in-depth information, finding specific info is harder, and the site is not as easy to follow as those for our top pick or ExpressVPN. TorGuard provides helpful video tutorials, but they’re two years old now and don’t show the latest versions of the company’s apps. As with most of the VPNs we contacted, TorGuard support staff responded to our help ticket quickly—the response to our query came less than half an hour after we submitted it on a weekday afternoon. Still, if you’re worried about getting lost in VPN settings or don’t like hunting for your own answers, IVPN is a better fit.
TorGuard offers applications for every major platform, including Windows, macOS, and Android. And unlike our top pick, it also supports OpenVPN on ChromeOS. (Though TorGuard does offer an iOS app, it doesn’t natively support the OpenVPN protocol that allows for the easiest and most reliable secure connections.) Using these apps, you can manually select a server, click Connect, and not worry about the rest. But otherwise, the applications aren’t as refined or easy to use as IVPN’s. New users are likely to find themselves out of their depth when modifying anything but the most basic functions, such as auto-connecting at launch or minimizing the app.

Connecting to a VPN is fairly simple. In Windows, press the Windows key, type VPN, and click the Set up a virtual private network (VPN) connection option. (If you use Windows 8, you’ll have to click the Settings category after searching.) Use the wizard to enter the address and login credentials of the VPN service you want to use. You can then connect to and disconnect from VPNs using the network icon in the system tray – the same one where you manage the Wi-Fi networks you’re connected to.
Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
The solution is downloadable and supports platforms such as OS X, Windows and Linux. Mobile systems like Android and iOS are also supported. These capabilities enable users to use the product on desktops, laptops, smartphones or tablet computers. The software can also be downloaded onto network routers, ensuring that all devices connected to such routers enjoy the same level of protection.
If you’re just getting started with VPNs and want a basic VPN for using on public Wi-Fi hotspots or accessing region-restricted websites, there are a few good, simple options. We like ExpressVPN because they have great speeds and a lot more functionality than average including clients for almost any device—you can even get a router pre-installed with their VPN client.
Yet Mullvad is worth a look because it's extremely private. It asks nothing about you when you sign up. Instead, it assigns you a random number that will be your combined username and password. You don't have to provide an email address, and you can pay by mailing cash to the company's headquarters in Sweden. (Mullvad also takes credit cards, PayPal, bitcoin and wire transfers, and offers 30-day money-back guarantees for those.) Unexpectedly, it was pretty versatile at streaming Netflix from overseas — it didn't always get through, but in no country we tried was it always blocked.
If you’re on a heavily managed Internet connection, be it government censored or just college Wi-Fi, standard VPN connections may be blocked or throttled due to deep packet inspection, a way for providers to analyze what type of traffic is passing over a network even when they can’t see the actual contents. IVPN’s desktop apps include a checkbox for Obfsproxy, which disguises your traffic as more ho-hum data to get it past those types of blocks—like kids stacked in a trenchcoat to pass as an adult, but more convincing. Our budget pick, TorGuard, and competitor ExpressVPN use different methods to disguise traffic, but we couldn’t find documentation on equivalent features from our other top performers.
Even TunnelBear's network performance and pricing are just about average compared to other services we've reviewed, except that you can pay with literal jars of honey. The company takes security and privacy seriously, explaining its policies and protocols in plain English, and you can read the results of two third-party security audits on the company website.
With Kodi, you can access your media over a local connection (LAN) or from a remote media server, if that's your thing. This is, presumably, where concerns about VPN enter the picture. A device using a VPN, for example, will have its connection encrypted on the local network. You might have trouble connecting to it. Using Chromecast on a VPN device just doesn't work, for example. Kodi users might have the same issue.
Using Wi-Fi on the Windows laptops, we timed how long it took to connect to websites, measured latency times (how long it took a server to respond), and recorded upload and download speeds with Ookla's Speedtest meter, both with and without the VPN activated. We also timed how long it took to download a large video file, both with and without VPN activation.
ExpressVPN is based in the British Virgin Islands which, although a British Overseas Territory, isn’t beholden to the strict data retention laws of the UK’s Investigatory Powers Act. If you’re after anonymous payment options, you can buy your subscription with bitcoin if you wish – and if you don’t want to, then ExpressVPN has a clearly stated no-logging policy. This has been put to the test by the Turkish authorities, who seized endpoint servers last December, and found no logs.
VyprVPN is a powerful contender if you’re after performance and security. It boasts great speeds due to a staggering network of 700+ serves and more than 200K IP addresses. They own and manage their servers, which translates into reliable uptime, lag-free performance, top-notch support and great speeds. Add in unlimited bandwidth and P2P support, successful handling of Netflix and Steam geo blocks, and you can check all your VPN must-have features right off the bat.
IPVanish wasn't the top performer in our 2017 round of testing, falling in about the middle of the pack. But it was one of the most reliable VPN services, connecting smoothly and staying connected every time we used it. IPVanish has excellent client software, although you can connect to the company's servers manually, and a decent array of about 850 connection points in 50 countries. However, its subscription price is kind of high, and its U.S. base may be a negative for some potential customers.
In our review of IPVanish, I gave a four-star rating for its strong encryption, excellent performance, and a large set of servers. While it is based in the U.S., the company promises to keep no logs other than payment information, which you can also avoid by paying with Bitcoin. IPVanish has more than 40,000 unique IP addresses on more than 1,000 servers spread out over more than 60 countries, meaning you get some serious diversity. There's no limit to how many times you can switch servers, allowing you to move around until you find the absolute best. Toss in a kill switch, IPv6 and DNS leak protection, and manual port selection, and this becomes a very attractive option. Yearly plans start at about $6 per month, while monthly plans start at about $10.

When purchasing VPN service from a provider, consider the kind of security you want. If you want to use a VPN in order to send documents, emails, or browse the web more securely, then you’ll want to sign up with a host that offers an encryption method such as SSL (also called TLS) or IPsec. SSL is the most widely used form of security encryption. Encryption is a method of obscuring data from those who should not see it. Also, try to pick a host which uses OpenVPN rather than “point-to-point tunneling protocol” (PPTP) for encryption. PPTP has had several security vulnerabilities in recent years; whereas OpenVPN is commonly considered the more secure method of encryption.
CyberGhost operates an ample network of more than 1,200 servers, including 20 in Australia and more than 200 in the US. It has a strong focus on unblocking streaming services like Netflix and Amazon Prime Video. It’s also popular with torrenters and has a dedicated “Torrent Anonymously” option within its apps. Plus, speeds are excellent, making it a great all-rounder. CyberGhost doesn’t log user activity or record IP addresses. Apps are available for Windows, MacOS, iOS, and Android.
One of the most popular VPN services in the market, HideMyAss has a myriad of features that are sure to attract anyone who wants online anonymity. It uses a variety of servers that work with any operating system or mobile device. Aside from PPTP and OpenVPN protocols, the service supports L2TP, which is more difficult to block. Ideal for getting around censorship and firewalls.

At $7.50/month and $58.49 for a year, they're obviously trying to move you towards their yearly program. We awarded the company points for Bitcoin support, and their money-back guarantee. We're a little disappointed that they only allow a 7-day trial, rather than a full 30-days. The company is generous, with five simultaneous connections. They also picked up points for their connection kill switch feature, a must for anyone serious about remaining anonymous while surfing. 
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