Ideally, every VPN service provider would subject itself to independent audits to verify that it logs and operates as it claims. Right now, audits aren’t common practice in the VPN industry, though there’s a push to change that. Joseph Jerome, policy counsel at the Center for Democracy & Technology, told us about that group’s efforts to bring transparency to the VPN industry: “We would like to see security audits released publicly so security researchers can review them and attest to their veracity, as well as learn from the issues being identified.” The few companies we found that currently performed these types of audits had other dismissal-worthy failings, despite their valiant efforts toward transparency. And while such reports may increase your confidence when you’re shopping, there’s no guarantee that an audit makes a VPN service trustworthy: In other industries, conflicts of interest have led auditors and rating agencies (PDF) to miss or ignore major problems.
Increasingly, mobile professionals who need reliable connections are adopting mobile VPNs.[need quotation to verify] They are used for roaming seamlessly across networks and in and out of wireless coverage areas without losing application sessions or dropping the secure VPN session. A conventional VPN can not withstand such events because the network tunnel is disrupted, causing applications to disconnect, time out, or fail, or even cause the computing device itself to crash.
Some users will also want to research a VPN provider’s peer-to-peer (P2P) file-sharing policies. There are VPNs that block torrents. Others turn a blind eye to them, but will sell you out in a heartbeat should you be up to no good. P2P is not our main focus here, but we will note in each review whether a particular provider allows file sharing or not.
Computer and software providers work hard to make sure that the devices you buy are safe right out of the box. But they don't provide everything you'll need. Antivirus software, for example, consistently outperforms the built-in protections. In the same vein, VPN software lets you use the web and Wi-Fi with confidence that your information will remain secure. It's critically important and often overlooked.
Finding the best free VPN is an exercise in balancing those restrictions. TunnelBear, for example, lets you use any server on its network but limits you to 500MB-1GB per month. Avira Phantom VPN lets you use as many devices as you like and any server you like, but also restricts you to 500MB per month. AnchorFree Hotspot Shield also places no limits on the number of devices, but restricts you to 500MB per day and only US-based servers. Kaspersky Secure Connection also doesn't limit your devices but doesn't let you choose a VPN server—the app does it automatically.
CyberGhost has been around since 2011 and has come out strongly as a supporter of "civil rights, a free society, and an uncensored Internet culture." We really liked how the company specifically showcases, on their Web site, how folks normally prevented from accessing such important services as Facebook and YouTube can bring those services into their lives via a VPN.