Hi Nathan, We do not censor feedback, and if that is your experience then it is your experience. I'm sorry that you seem to have had so many problems. All I can say is that for me it was just a matter of installing the software, entering my account details, choosing a server location, and hitting start. I have experienced the odd hiccup in the past, but as far as could I see all issues have now been resolved. I tested using Windows 10 (plus Android and both Mac clients). If you are finding everything too hard, then why not just take advantage of the 30-day money back guarantee and try something else?
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Anti-Malware/Anti-Spyware Features: Using a VPN doesn’t mean you’re invulnerable. You should still make sure you’re using HTTPS whenever possible, and you should still be careful about what you download. Some VPN service providers—especially mobile ones—bundle their clients with anti-malware scanners to make sure you’re not downloading viruses or trojans. When you’re shopping, see if the providers you’re interested in offer anti-malware protection while you’re connected. For example, previously mentioned Hotspot Shield offers malware protection to its premium users. It may not be a dealbreaker for you, but it’s always good to have someone watching your back.

Over the course of four months, we scoured articles, white papers, customer reviews, and forums to compile the pros and cons of VPN services and different VPN protocols and encryption technologies. That One Privacy Site and privacytools.io stood out as two of the most thorough and unbiased sources of information. We interviewed Electronic Frontier Foundation analyst Amul Kalia about government surveillance and VPN efficacy. We also got answers from Joseph Jerome, policy counsel for the Center for Democracy & Technology’s privacy and data project, about how accountable VPN providers are for their policies and terms of service, and how that relates to trustworthiness. Alec Muffett, a security expert and software engineer, also shared his views on the usefulness of VPNs to protect against various threats.
For two years running, Private Internet Access has performed the best in our network tests and remained the cheapest full-fledged VPN service we've tried. It has more than 3,000 servers worldwide, supports platforms ranging from Windows and Mac to open-source routers, and lets you customize your tunneling and encryption protocols. You can pay in bitcoin, and you don't have to provide your real name.

Sadly, I engaged PIA, the number one rated and paid a "great price" for a 3 year service only to findout that dur to a recent SMTP abuses they no longer can be used when using Microsoft servers. So, all of my outbound email is rejected from Microsoft Servers due to this policy. In itself, fine, but as I enrolled in this service and while setting up the servie at no time was this mentioned nor, prior to a May 15 issue, was this a problem.
If HTTP browsing is a postcard that anyone can read as it travels along, HTTPS (HTTP Secure) is a sealed letter that gives up only where it’s going. For example, before Wirecutter implemented HTTPS, your traffic could reveal the exact page you visited (such as https://thewirecutter.com/reviews/best-portable-vaporizer/) and its content to the owner of the Wi-Fi network, your network administrator, or your ISP. But if you visit that same page today—our website now uses HTTPS—those parties would see only the domain (https://thewirecutter.com). The downside is that HTTPS has to be implemented by the website operator. Sites that deal with banking or shopping have been using these types of secure connections for a long time to protect financial data, and in the past few years, many major news and information sites, including Wirecutter and the site of our parent company, The New York Times, have implemented it as well.
We used to advise people to do banking and other important business over their cellular connection when using a mobile device, since it is generally safer than connecting with a public Wi-Fi network. But even that isn't always a safe bet. Researchers have demonstrated how a portable cell tower, such as a femtocell, can be used for malicious ends. The attack hinges on jamming the LTE and 3G bands, which are secured with strong encryption, and forcing devices to connect with a phony tower over the less-secure 2G band. Because the attacker controls the fake tower, he can carry out a man-in-the-middle attack and see all the data passing over the cellular connection. Admittedly, this is an exotic attack, but it's far from impossible.
VPNArea is one of the few providers that offer dedicated IP addresses in various countries around the world, as listed on their website. They also allow account sharing and permit six simultaneous connections per subscription. VPNArea continues to improve and remains an excellent choice for privacy-focused users. Check out their discount pricing for annual plans. [Learn more >]
Dang, "complete BS service" is pretty harsh. We did see some positive comments from users mentioning that they didn't have these problems. Others also mentioned that it's a good idea to test out every VPN service with a money-back guarantee just to see how they work, because why not? Unless you're in China — CyberGhost servers are apparently not the greatest there. Get one month for $12.99, one year for $5.25/month, two years for $3.69/month, or three years for $2.50/month. (There is a free version, but Reddit users warn to not even think about it.)
If you need a more affordable VPN than our top pick and don’t have an Apple device—or if you need ChromeOS support—we recommend TorGuard. Its apps aren’t as simple or user-friendly, but TorGuard is a good option for more tech-savvy people or those willing to spend a little more time fiddling with an app. TorGuard’s CEO has built trust by talking with media outlets (including us) and detailing the company’s commitment to a service built around a lack of activity logs. Though the apps aren’t as easy to use as our top pick, the connections were the fastest of any we tested and the company has more than twice as many server locations.
Finally, you may want a VPN to spoof your location to download content you shouldn’t have access to, but this too has limits. A VPN used to be the go-to solution to watch U.S. Netflix overseas. That changed in 2016 when Netflix opened up to almost every country on Earth. Since then, the company has invested a lot in detecting and blocking VPN users. Even people using a VPN inside their own country will be blocked by Netflix if detected.
In 2011, a LulzSec hacker was arrested for his involvement with an attack on the Sony Pictures website. Cody Kretsinger used HideMyAss VPN to conceal his identity, but the company complied with a court order to hand over evidence that led to his arrest. This occurred in spite of the company’s pledge not to keep any logs of user activity. HMA says it does not log the contents of its users’ internet traffic, but it does keep detailed metadata logs that include users’ real IP addresses, which was enough to charge Kretsinger with a crime.
Since we last tested VPNs, we've given special attention to the privacy practices of VPN companies and not just the technology they provide. In our testing, we read through the privacy policies and discuss company practices with VPN service representatives. What we look for is a commitment to protect user information, and to take a hands-off approach to gathering user data.

We also like how easy it is to connect, and how clear and accessible the settings are, on all platforms when using the IVPN app. (ChromeOS has an option to use a less-secure VPN protocol with most providers, including IVPN. But TorGuard, our budget pick, supports the more secure OpenVPN on Chromebooks and tablets.) If you do want to tweak some settings, IVPN has easy-to-understand checkboxes for most options. For example, the kill switch (labeled “firewall”) has an easy on/off toggle. Anytime it’s on and the app is open, all traffic in and out of your computer will cut off if you forget to connect to the service or the secure connection drops for some reason.
“In terms of encryption protocols, PPTP, L2TP/IPsec, IKEv1, IKEv2, SOCKS, Softether and OpenVPN are all supported with up to 256-bit encryption. This is an excellent range of different protocols and guarantees that browsing, downloads and communications are kept extremely secure. Moreover, the company’s decision to make Malaysia its home is a shrewd move, as it is a country which does not currently have legislation requiring the logging of internet data.” Jun 12, 2014 Vpncomparison.org

The problem? The best free VPN doesn’t necessarily mean the best paid VPN. It certainly doesn’t mean the best value for money. Many free providers offer expensive plans with second-rate features, while other services don’t have a free trial but offer cheaper plans with better features. Sticking with your now-familiar provider could mean you end up paying more for less, and settling for a second-rate service instead of a top VPN.
Since we last tested VPNs, we've given special attention to the privacy practices of VPN companies and not just the technology they provide. In our testing, we read through the privacy policies and discuss company practices with VPN service representatives. What we look for is a commitment to protect user information, and to take a hands-off approach to gathering user data.
One of today’s leading VPN providers and another worthy mention on our list of top 20 VPN services, PureVPN is known for its service quality and customer support. The service has 450 servers in 101 countries, allowing users to surf the Internet and use any online solution without having to reveal their IP address. This is very useful to those who want to bypass Internet censorship.
A remote-access VPN uses public infrastructure like the internet to provide remote users secure access to their network. This is particularly important for organizations and their corporate networks. It's crucial when employees connect to a public hotspot and use the internet for sending work-related emails. A VPN client, on the user's computer or mobile device connects to a VPN gateway on the company's network. This gateway will typically require the device to authenticate its identity. It will then create a network link back to the device that allows it to reach internal network resources such as file servers, printers and intranets, as if it were on the same local network.
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