Trust and transparency issues are the foremost concerns in choosing a great VPN, and if a service doesn’t have enough locations to be useful to you, all the security features won’t make a difference. But after those concerns have been satisfied, we recommend that most people use connections based on the OpenVPN protocol, because of security flaws and disadvantages in the PPTP and L2TP/IPsec protocols. (Experienced users may consider IKEv2, but because it has its own debated pros and cons, we ruled it out.) Though AES 128-bit encryption is fine for most purposes, we prefer services that default to the more-secure 256-bit encryption and still offer good performance.
Providers can also log less-specific data about when or how often you connect to your VPN service. In some cases, these logs are a routine part of server or account management, and can be responsibly separated and scrubbed. In other cases, VPN providers take note of every connection and use that information to actively police individual customers. Though it’s reasonable for companies to protect their networks from abuse, it becomes a dealbreaker when companies keep extensive connection data for a longer period of time. Some VPN companies we spoke with explained how a log might note your current connection for authentication purposes, but that log is deleted as soon as you disconnect. This kind of “live log” isn’t a concern, and even those culled every few hours—or as long as the end of each day—shouldn’t be confused with logs of your traffic and online destinations.
How much should a VPN cost? Hotspot Shield can be as little as £119.99 for a lifetime or £5.99 a month if you'd rather sign up for a year. For your money you get a decent range of features including up to five devices, private browsing, virtual locations and good if not stellar performance: we did notice a slight increase in latency when Hotspot Shield was enabled, although it wasn’t too dramatic. There’s a seven-day trial that gives you more than enough time to put it through its paces.
Everything you do on the Internet has to pass through your own ISP before reaching the destination. So, when you request Google, for example, the information is sent, unencrypted, to your ISP and then passes through some other channels before reaching the server that holds Google’s website. Basically, VPN services privatize information that can be read by ISPs or any other agency that inspects your traffic.
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We like that the company offers a connection kill switch feature and, for those who need it, there's an option to get a dedicated IP address. VyprVPN is a standout in their effort to provide privacy, and thwart censorship. When China began its program of deep packet VPN inspection, Golden Frog's VyperVPN service added scrambled OpenVPN packets to keep the traffic flowing.