Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
Since December 2017, when the FCC decided to burn Net Neutrality to the ground, more and more people have become obsessed with online privacy (or lack thereof). Your internet provider can choose to slow down your internet if they want, and they could also go after sites like Netflix and demand money for offering high viewing speeds. And keeping your illegal stream or questionable search history private? Forget about it.
We didn’t audit any VPN services ourselves (though IVPN, our top pick, offered to arrange such an exercise), but we did ask detailed questions about each service’s operations as a way to judge whether a company was acting in good faith. Good faith is important, because there aren’t many avenues to penalize a VPN company that isn’t following through on its promises. In the US, companies making false claims about their products are policed by the Federal Trade Commission, and to some extent state attorneys general. Joseph Jerome at CDT told us that companies violating their own privacy policy or claims about logging would be “a textbook example of a deceptive practice under state and federal consumer protection laws,” and in theory, “the FTC could seek an injunction barring the deceptive practice as well as potentially getting restitution or other monetary relief.”

Protocol: When you’re researching a VPN, you’ll see terms like SSL/TLS (sometimes referred to as OpenVPN support,) PPTP, IPSec, L2TP, and other VPN types. We asked Samara Lynn, Lead Analyst for Networking and Small Business at PCMag, whether or not a user shopping for a VPN should shop for one over another. “SSL is what is commonly used these days. All of these protocols will provide a secure connection,” she explained, and pointed out that most solutions are invisible to the end-user anyway. Strictly, each protocol has its benefits and drawbacks, and if you’re concerned about this (specifically, PPTP vulnerabilities,) you’re probably already aware of them. Most users don’t need to be concerned about this—corporate users on the other hand, are probably all using IPSec or SSL clients anyway.
Good VPN providers have outstanding characteristics to rely on while they are establishing their position in the free tech world to have a high general rating. Best virtual private network providers give outstanding services to their clients. Therefore, they go through a strict screening before making it to the rating table. All the methods used to evaluate the output characteristics are always getting improved. Top VPN apps are coming up with great strategies for making their customers feel safe and secure with their networks.
Israel-based Hola isn’t a traditional VPN in which customers connect to a network of centralized servers owned by the VPN company. Instead, Hola users connect to each other, using other users’ idle bandwidth as part of a large peer-to-peer network. Obviously, this comes with some pretty big security and legal concerns. Users could use each other’s internet for illegal activity, for example. In 2015, Hola used its user’s computers to create a botnet and perform a massive distributed denial-of-service (DDoS) attack. The abuse of customers’ trust happened entirely without their knowledge.
Developed by Institute of Electrical and Electronics Engineers, Virtual LANs (VLANs) allow multiple tagged LANs to share common trunking. VLANs frequently comprise only customer-owned facilities. Whereas VPLS as described in the above section (OSI Layer 1 services) supports emulation of both point-to-point and point-to-multipoint topologies, the method discussed here extends Layer 2 technologies such as 802.1d and 802.1q LAN trunking to run over transports such as Metro Ethernet.
A VPN encrypts all of the Internet traffic between your computer and the VPN server, preventing anyone on your local network, or connection points along the way, from monitoring or modifying your traffic. Beyond the VPN server (in other words, on the rest of the way to whatever Internet server you’re connecting to), your traffic mixes with traffic from other people on the VPN and the rest of the Internet. Ideally, that makes your traffic traceable only to the VPN server, not to your home, office, or computer. You can read a more detailed explanation in our post about what a VPN is and when using one makes sense.
There are several different VPN protocols, not all of which are used by all of the VPN services we reviewed. Most operating systems have built-in support for at least one of these protocols, which means you can use that protocol — and a willing VPN service — without client software. The full-fledged VPN services have online instructions for how to do this, as well as how to set up routers to connect directly to the services.
How to buy and pay with bitcoin anonymouslyApril 18, 2018 / by Aimee O'DriscollWhat bitcoin is and how to buy it and use itApril 6, 2018 / by Aimee O'DriscollMonero vs zcash vs dash: which is the most anonymous cryptocurrency?April 4, 2018 / by Aimee O'Driscoll20+ Bitcoin scams and how to spot and avoid themMarch 8, 2018 / by Aimee O'DriscollWhat is Bitcoin mining and how can you do it?March 7, 2018 / by Aimee O'Driscoll

When purchasing VPN service from a provider, consider what platform you will use. Do you want to use mobile devices or your computer? If you travel a lot and the use of mobile devices such as smartphones or tablets is important to you, then ensure that your chosen VPN host supports such a connection or even provides apps for your specific mobile devices.
VPNs can make your browsing private, but that doesn’t necessarily mean you’re anonymous. VPN services can and do log traffic (even the ones that say they don’t log do need to log some information, or they wouldn’t be able to function properly), and those logs can be requested by the authorities. Think of a VPN as being like curtains: people can’t peek through your curtains if you’ve got them closed, but curtains won’t hide your house.
How to watch the NFL Pro Bowl live online for freeJanuary 26, 2019 / by Ian GarlandHow to watch the NHL All-Star Weekend live onlineJanuary 25, 2019 / by Ian GarlandHow to watch the 2019 England tour of the West Indies live onlineJanuary 22, 2019 / by Ian GarlandHow to watch the AFC Championship game onlineJanuary 19, 2019 / by Ian GarlandHow to watch the NFC Championship game online for freeJanuary 19, 2019 / by Ian Garland
Hi Nathan, We do not censor feedback, and if that is your experience then it is your experience. I'm sorry that you seem to have had so many problems. All I can say is that for me it was just a matter of installing the software, entering my account details, choosing a server location, and hitting start. I have experienced the odd hiccup in the past, but as far as could I see all issues have now been resolved. I tested using Windows 10 (plus Android and both Mac clients). If you are finding everything too hard, then why not just take advantage of the 30-day money back guarantee and try something else?
The NordVPN client provided one of the most attractive interfaces, and connecting to a VPN server was straightforward and very quick. We found performance to be somewhat spotty, however, with our fastest connection running at 53 Mb/s down and 26 Mb/s up, compared to 125 Mb/s down and 20 Mb/s with the VPN connection turned off. We did have an issue connecting to Netflix, but Amazon Prime Video ran without issue. Our other internet tests went without a hitch.

Buffered VPN doesn't disclose much about the size of its network, but the 30-day money back guarantee means that you can take their service for a test drive and really get a feel for how well it performs for you. The company lost a few points from us because they do keep some connection information. They gained points for their client support, unlimited bandwidth, and generous number of simultaneous sessions allowed.
×