Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
There are different levels of security protocols, each with its own level of security and features. Some of the most common are IPSec, L2TP, IKEv2, OpenVPN, and PPTP. OpenVPN is a newer technology, but it is highly configurable and easily bypasses firewalls in any country. L2TP isn’t capable of encryption; it instead creates a tunnel, and it should be paired with IPSec, which takes care of encryption. PPTP is a protocol that has been around since the mid-1990s, but because it does not encrypt, you will want to be sure to use another protocol with it that covers encryption. IKEv2 is an IPSec-based tunneling protocol that will reestablish a VPN connection if a user temporarily loses Internet connection. 
If you're of the iPhone persuasion, there are a few other caveats to consider for a mobile VPN. Some iPhone VPN apps don't use OpenVPN, even if the VPN service that made the app supports the protocol. That's because Apple requires additional vetting if a company wants to include OpenVPN with its app. VPN app developers have slowly started jumping through those extra hoops and are bringing support for protocols such as OpenVPN to iOS.
A “kill switch” goes by many names, but the term describes VPN software that shuts off all network traffic in and out of your computer if the encrypted connection fails. A hiccup in your Wi-Fi or even with your ISP can cause a VPN to disconnect, and if you then maintain an unsecure connection—especially if the VPN software doesn’t alert you that it’s no longer protecting your traffic—that wipes out all the benefits of your VPN. We considered kill switches to be mandatory. And although we looked for apps that made it easy to add rules about when to activate kill switches, we considered special config files or manual firewall tweaks to be too complex. (iOS doesn’t support any kill-switch features; we address a few iOS-specific problems that apply to all VPN services in a separate section.)
Think about it this way: If your car pulls out of your driveway, someone can follow you and see where you are going, how long you are at your destination, and when you are coming back. They might even be able to peek inside your car and learn more about you. With a VPN service, you are essentially driving into a closed parking garage, switching to a different car, and driving out, so that no one who was originally following you knows where you went.
We’ve shown you how to build your own VPN for remote gaming and browsing that also protects your security, shown you how to make a VPN even more secure, and shown you dozens of services that operate free and paid VPNs you can sign up for and use. We’ve even put the question to you several times to tell us which VPN service providers you think are the best. So how do you pick a solid VPN service?

If you’re just getting started with VPNs and want a basic VPN for using on public Wi-Fi hotspots or accessing region-restricted websites, there are a few good, simple options. We like ExpressVPN because they have great speeds and a lot more functionality than average including clients for almost any device—you can even get a router pre-installed with their VPN client.
VPNs are primarily used to keep a shred of privacy while navigating the internet in an age where your every move is monitored. Search engines love to keep track of you for marketing purposes, and your ISP might even be using your browsing history to make a bit of profit. A VPN effectively blocks that from happening, and it can even help get past government restrictions if you're living in a less-than-free country. If you travel or frequent coffee shops, Wi-Fi hotspots can be easily compromised, but a VPN will keep your data safe.
Many VPN services claim that if you pay their fee, they'll provide you unlimited data transmission and won't throttle your speeds. Generally, this is true, but I'll give you my standard official "unlimited" warning: It's been my experience that when a vendor says something is "unlimited," it's almost always limited. Somewhere, there will be a note in the fine print or terms of service that allows the vendor to limit you in some way. It pays to read those agreements.

Opera VPN works only through the Opera web browser, and it shouldn't be used for sensitive communications. Once very fast, Opera's VPN connections were painfully slow in our most recent tests. The Opera VPN mobile apps, which were full-fledged VPN services that performed decently in our 2017 tests, unfortunately closed up shop at the end of April 2018. There's one good feature, though: Opera VPN streamed Netflix successfully from all of its server locations (there are only three of them), which is more than many paid VPN services can do.
Torrents get a bad rap, and if we’re honest, that’s for good reason. Using torrents is the number one way to download pirated material including movies, TV shows, music, and games. But that’s not all there is to torrenting. It’s a very efficient way to download legitimate software such as Linux distributions and authorized content from sites such as BitTorrent Now.
ExpressVPN has a wide range of client software, a dedicated proxy service for streaming media and its own DNS service. But in our 2017 tests, it dropped many connections and its overall performance was in the middle of the pack. It also allows only three devices to be connected simultaneously per account, and it's one of the most expensive services we evaluated.

Inside the Preferences pane, you can also tick boxes to automatically launch or connect the app when you boot your device. Anyone using the Windows or macOS app should tick the box to autoconnect “when joining insecure WiFi networks.” You can also tag individual Wi-Fi networks as trusted or untrusted, to make sure you’re always protected even if you forget to connect the app manually. These network rules—not offered on most apps, including IVPN’s mobile apps or any of TorGuard’s apps—will make sure you don’t forget your VPN when you need it the most.
Kaspersky Secure Connection is one of the fastest VPNs we’ve tested to date. We recorded UK speeds of 12.13MB/s (97.04Mb/s) via FTP and 10.27MB/s (82.16 Mb/s) via HTTP and 10.5MB/s (84Mb/s) and 9.39MB/s (75.12Mb/s) respectively for FTP and HTTP. The US VPN connection was so fast that we repeatedly re-tested it in case of errors or anomalies, because it more than tripled our non-VPN’d connection speed with 9.57MB/s (76.56Mb/s) downloads over both FTP and HTTP.
VPN technology was developed as a way to allow remote users and branch offices to securely access corporate applications and other resources. To ensure safety, data travels through secure tunnels, and VPN users must use authentication methods -- including passwords, tokens or other unique identification procedures -- to gain access to the VPN server.
ExpressVPN   has 148 locations in 94 different countries which means you can dial your IP address into 148 locations around the world. ExpressVPN delivers great performance - and it’s put the effort into its software too, with dedicated apps for Windows, Mac, Linux, iOS, Android and BlackBerry as well as some Smart TVs, Amazon Fire TV Sticks, Apple TV, PS4 and Xbox and even your router. Not only that but there are solid online tutorials too, so even if VPNs are dark magic to you they’ll have you up and running in no time. P2P is fully supported and it's super speedy so you can torrent using the maximum bandwidth of your broadband connection and there’s a kill switch that keeps your IP address hidden if anything goes wrong with the VPN or with your internet connection. ExpressVPN is reasonably priced, delivers a good service and has support for three simultaneous connections. There’s no free trial available but there is a no-fuss 30-day money back guarantee if the service doesn’t meet your requirements so that's a good way to test it out if you're unsure. We have used the 24/7 customer service a number of times and can vouch for its effectiveness - we had a couple of issues with using the service on a PC and were able to sort it within a few minutes using the instant online chat support.
We subsidize our free version by displaying advertisements and we do not collect or sell your personally identifiable information. Our free version provides the same basic level of protection that is included in our paid plans. If you would like to remove the ads and get additional benefits, then you can upgrade to Hotspot Shield Premium. When people upgrade to our premium version, it provides additional revenue to keep our service running smoothly.
If you’re seriously concerned about government surveillance—we explain above why that should be most people’s last consideration when choosing a VPN—some expert sites like privacytools.io recommend avoiding services with a corporate presence in the US or UK. Such experts warn about the “14 eyes,” a creepy name for a group of countries that share intelligence info, particularly with the US. IVPN is based in Gibraltar, a British Overseas Territory. We don’t think that makes you any worse off than a company based in Switzerland, Sweden, or anywhere else—government surveillance efforts around the world are so complicated and clandestine that few people have the commitment, skills, or technology to avoid it completely. But because Gibraltar’s status has been a topic of debate in other deep dives on VPNs, we’d be remiss if we didn’t mention it.
Welcome to the CNET 2019 Directory of VPN providers. In this directory, we're taking a look at a few of the very best commercial VPN service providers on the Internet like CyberGhost, IPVanish, Hotspot Shield, Private Internet Access and others. Rather than looking at the wide range of free providers, which often have a lot of limits (and dubious loyalties), we are looking at those vendors who charge a few bucks a month, but put your interests first, rather than those of shadowy advertisers and sponsors. Our VPN rankings are based more than 20 factors including number of server locations, client software, dedicated and dynamic IP, bandwidth caps, security, logging, customer support and price. 
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