Hello Nathan, We are sorry for all the inconvenience you've experienced. Bunch of different factors might interfere with how VPN works: antivirus systems, firewalls, router settings, previous VPN services installed play their role just to name a few. Your mentioned behavior is uncommon, in most cases couple of mouse clicks is enough to get our apps up and running; however sometimes additional troubleshooting is required. This is why our customer support team is available 24/7, they aim to provide our clients with the best possible experience and help in any way we can. Please don't hesitate and reach out to them in case of any future issue.
We didn’t audit any VPN services ourselves (though IVPN, our top pick, offered to arrange such an exercise), but we did ask detailed questions about each service’s operations as a way to judge whether a company was acting in good faith. Good faith is important, because there aren’t many avenues to penalize a VPN company that isn’t following through on its promises. In the US, companies making false claims about their products are policed by the Federal Trade Commission, and to some extent state attorneys general. Joseph Jerome at CDT told us that companies violating their own privacy policy or claims about logging would be “a textbook example of a deceptive practice under state and federal consumer protection laws,” and in theory, “the FTC could seek an injunction barring the deceptive practice as well as potentially getting restitution or other monetary relief.”
Some users will also want to research a VPN provider’s peer-to-peer (P2P) file-sharing policies. There are VPNs that block torrents. Others turn a blind eye to them, but will sell you out in a heartbeat should you be up to no good. P2P is not our main focus here, but we will note in each review whether a particular provider allows file sharing or not.
A good VPN provider cares about its customers and can offer a free trial version for the user to test and decide on a choice. Moreover, some VPNs will please you with a money back guarantee. If within 30 days of using the VPN, it does not suit you or does not satisfy your needs, you can take advantage of the return guarantee and be sure that you will get your money back.
In the UK, both HTTP and FTP downloads came in at around 9.5MB/s (76Mbit/s). Our FTP tests in the Netherlands were a zippy 10.6MB/s (84.8Mb/s) and HTTP downloads were a little slower, but still quick at 7.3MB/s (58.4Mb/s). Windscribe’s U.S. connection speeds were among the fastest we’ve seen at 6.9MB/s (55.2Mb/s) over FTP and 5.6MB/s (44.8Mb/s) via HTTP.
The IVPN app’s default settings are great for most people, who should be happy just smashing the Connect button and not fiddling with settings. The desktop app defaults to a secure OpenVPN connection with AES 256-bit encryption (what we consider the standard at this point), and the mobile app can (and should) be toggled to OpenVPN as well. Our budget pick, TorGuard, defaults to the weaker (but also acceptable) AES 128-bit encryption unless you manually change it, and hasn’t added OpenVPN support on its iOS app.
If you’re just getting started with VPNs and want a basic VPN for using on public Wi-Fi hotspots or accessing region-restricted websites, there are a few good, simple options. We like ExpressVPN because they have great speeds and a lot more functionality than average including clients for almost any device—you can even get a router pre-installed with their VPN client.
VPN.ac is a security-focused provider that is based in Romania. It was created by a team of network security professionals with an emphasis on security, strong encryption, and high-quality applications. Their network is composed entirely of dedicated, bare-metal servers that offer great performance, as seen in the latest speed tests for the VPN.ac review.

ExpressVPN is incredibly fast and super secure, and it can unblock just about any site or service on the internet - including Netflix, Hulu, BBC, and more - with impressive streaming capabilities. It offers servers in over 90 countries, and the 24/7 live chat support is one of the friendliest and most professional. ExpressVPN gives a strong fight to NordVPN, while other VPNs lag behind.


With  multiple clients, rich with different features, it’s no wonder this VPN service handles more than 10 million users. CyberGhost covers Microsoft’s and Apple’s operating systems, but also iOS and Android. The interface is not the best out there and could definitely use some work, but these disadvantages are easily overshadowed by the awesome features this VPN offers.
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VPNArea is one of the few providers that offer dedicated IP addresses in various countries around the world, as listed on their website. They also allow account sharing and permit six simultaneous connections per subscription. VPNArea continues to improve and remains an excellent choice for privacy-focused users. Check out their discount pricing for annual plans. [Learn more >]
Using a VPN is a little trickier for ChromeOS users, however. While Google has worked to make it easier to use a VPN with a Chromebook or Chromebox, it's not always a walk in the park. Our guide to how to set up a VPN on a Chromebook can make the task a bit easier, however. In these cases, you might find it easier to install a VPN plug-in for the Chrome browser. This will only secure some of your traffic, but it's better than nothing.

Like Avast, Avira got into the VPN business to complement its antivirus offerings. Phantom VPN is easy to use and gives you up to 1GB of data per month for free, making this service ideal for vacation travelers who just need to check email. Its unlimited paid plans are reasonably priced, but it had slow downloads and dropped connections in our 2017 tests.

Buffered VPN doesn't disclose much about the size of its network, but the 30-day money back guarantee means that you can take their service for a test drive and really get a feel for how well it performs for you. The company lost a few points from us because they do keep some connection information. They gained points for their client support, unlimited bandwidth, and generous number of simultaneous sessions allowed.
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